Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rolonda Belton

Customer Service
Columbus,GA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

9
9
years of professional experience
8
8
years of post-secondary education

Work History

Freight Handler

Walmart
Savannah, GA
10.2021 - 03.2023
  • Loaded and unloaded trucks.
  • Attached labels to finalized products before shipment.
  • Utilized proper lifting techniques to facilitate safe and efficient handling of freight.
  • Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.

Driver

FedEx
Savannah, GA
01.2021 - 10.2021
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Delivered goods and products to customer on time and in excellent condition.
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Maintained professional and friendly demeanor during deliveries to uphold company reputation.
  • Loaded and secured items in trucks to avoid damage to parcels during delivery.

Insurance Verification Specialist

Conduent
Tallahassee, FL
05.2017 - 08.2018
  • Made contact with insurance carriers to discuss policies and individual patient benefits.
  • Generated reports to track insurance verifications and claim progress.
  • Trained new staff on current, correct insurance verification procedures.
  • Complied with HIPAA guidelines and regulations for confidential patient data.
  • Assisted with medical coding and billing tasks.

Quality Analyst

Total Systems Services, TSYS
Columbus, GA
01.2015 - 05.2017
  • Led process improvement projects to help operations meet and exceed quality standards and reduce costs.
  • Developed and maintained quality assurance procedure documentation.
  • Addressed non-conformance issues, pausing production to correct errors.
  • Participated in departmental meetings to establish short- and long-term strategy.
  • Communicated with production team members about quality issues.
  • Inspected incoming and outgoing materials for accuracy and quality.
  • Resolved customer complaints by investigating problems and developing solutions.

Customer Service Representative

Total Systems Services, TSYS
Columbus, GA
08.2014 - 01.2015
  • Responded to customer requests for products, services, and company information.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Education

Certificate - Nursing

Savannah Technical College
Savannah, GA
08.2019 - 10.2021

High School Diploma -

William Henry Shaw High School
Columbus
08.2010 - 05.2014

N/A - Nursing

Columbus Technical College
Columbus, GA
08.2015 - 05.2017

Skills

    Forklift Operations

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Timeline

Freight Handler

Walmart
10.2021 - 03.2023

Driver

FedEx
01.2021 - 10.2021

Certificate - Nursing

Savannah Technical College
08.2019 - 10.2021

Insurance Verification Specialist

Conduent
05.2017 - 08.2018

N/A - Nursing

Columbus Technical College
08.2015 - 05.2017

Quality Analyst

Total Systems Services, TSYS
01.2015 - 05.2017

Customer Service Representative

Total Systems Services, TSYS
08.2014 - 01.2015

High School Diploma -

William Henry Shaw High School
08.2010 - 05.2014

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Rolonda BeltonCustomer Service