Rolonda Belton
Customer Service
Columbus,GA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
8
8
years of post-secondary education
Work History
Freight Handler
Walmart
Savannah, GA
10.2021 - 03.2023
- Loaded and unloaded trucks.
- Attached labels to finalized products before shipment.
- Utilized proper lifting techniques to facilitate safe and efficient handling of freight.
- Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
Driver
FedEx
Savannah, GA
01.2021 - 10.2021
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Delivered goods and products to customer on time and in excellent condition.
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Loaded and secured items in trucks to avoid damage to parcels during delivery.
Insurance Verification Specialist
Conduent
Tallahassee, FL
05.2017 - 08.2018
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Generated reports to track insurance verifications and claim progress.
- Trained new staff on current, correct insurance verification procedures.
- Complied with HIPAA guidelines and regulations for confidential patient data.
- Assisted with medical coding and billing tasks.
Quality Analyst
Total Systems Services, TSYS
Columbus, GA
01.2015 - 05.2017
- Led process improvement projects to help operations meet and exceed quality standards and reduce costs.
- Developed and maintained quality assurance procedure documentation.
- Addressed non-conformance issues, pausing production to correct errors.
- Participated in departmental meetings to establish short- and long-term strategy.
- Communicated with production team members about quality issues.
- Inspected incoming and outgoing materials for accuracy and quality.
- Resolved customer complaints by investigating problems and developing solutions.
Customer Service Representative
Total Systems Services, TSYS
Columbus, GA
08.2014 - 01.2015
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Met customer call guidelines for service levels, handle time and productivity.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
Certificate - Nursing
Savannah Technical College
Savannah, GA 08.2019 - 10.2021
High School Diploma -
William Henry Shaw High School
Columbus 08.2010 - 05.2014
N/A - Nursing
Columbus Technical College
Columbus, GA 08.2015 - 05.2017
Skills
Forklift Operations
Complaint resolution
Patient contact
Understanding of medical terms
Analytical and Critical Thinking
Organization and Time Management
Attention to Detail
Timeline
Freight Handler
Walmart
10.2021 - 03.2023
Driver
FedEx
01.2021 - 10.2021
Certificate - Nursing
Savannah Technical College
08.2019 - 10.2021
Insurance Verification Specialist
Conduent
05.2017 - 08.2018
N/A - Nursing
Columbus Technical College
08.2015 - 05.2017
Quality Analyst
Total Systems Services, TSYS
01.2015 - 05.2017
Customer Service Representative
Total Systems Services, TSYS
08.2014 - 01.2015
High School Diploma -
William Henry Shaw High School
08.2010 - 05.2014