Summary
Overview
Work History
Education
Skills
Education
References
Timeline
Generic

Rolunda Thornton

Spring,TX

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

Work History

Facilitator

Life’s Beautiful Beginnings
Houston, TX
2023 - Current
  • Responsible for facilitating and educating court order individuals on domestic violence & anger management.
  • Responsible for facilitating and educating court order individuals on domestic violence & anger management.
  • Responsible for all densification, scheduling, and marketing for Anger Management -Battering Intervention & Prevention services
  • Maintains and prepares regular monthly report to TDCJ for analytics and statistics purposes.
  • Responsible for monthly evaluations and recommends updates the courts, lawyers and probation and parole.
  • Responsible for developing new curriculum to facilitate on a weekly basis to women and men.
  • Attends monthly state meetings with TDCJ.

Employment Specialist

The Harris Center for Mental Health & IDD
Houston, TX
2018 - Current
  • Successfully complete intake for all Employee Relations case types, ensuring appropriate escalation to Sr. Employee Relations Analysts and ER Case Managers.
  • Independently manage caseload, providing coaching and consultation to managers on non-exempt employee issues, including attendance, performance, corrective action, and policy interpretation.
  • Handle intake, management, and escalation of emergency 'One Breath' issues.
  • Execute project work such as severance documents.
  • Utilize PeopleSoft and other case management databases for streamlined processes.
  • Consult with the employer and identifying employment needs.
  • Interviewed potential applicants regarding their skills, experience and education.
  • Contacting references and performing background checks on applicants.
  • Informing applicants about position details, including working conditions, benefits and duties
  • Hiring or referring qualified applicants for the employer.
  • Conducting or helping with new employee orientation.
  • Identified barriers to client employment and helped to develop strategies for overcoming these barriers.
  • Placed individuals in jobs based on skills, abilities and interests.
  • Wrote job support plans with clients and provided follow-along supports to maintain client employment.

Project Coordinator

Audubon
Houston, TX
2012 - 2015
  • Led projects to successful completion, demonstrating effective project management skills.
  • Assessed, monitored and reported on work progression.
  • Coordinated with department leads to identify and outline solutions to client-specified challenges.
  • Liaised between departments, vendors and clients to monitor project expenses.
  • Liaised with project managers to evaluate project scope and define milestones and deadlines.
  • Established and maintained quality performance metrics to meet objectives.
  • Developed and implemented project tracker or calendar to meet and maintain standards.
  • Collaborated with internal teams to develop project solutions resulting in on-time execution.
  • Served as point-of-contact to support order management, testing and reporting.
  • Assisted project manager in drafting schedules and related documentation.
  • Created and maintained project documentation to drive transparency with stakeholders.
  • Prioritized needs and delegated assignments to simultaneously handle multiple projects.
  • Increased product knowledge by staying up to date on product offerings, features and functionality.
  • Allocated resources and materials to respective departments to accommodate needs.
  • Troubleshot and resolved non-technical issues using support documentation and training.

Care Coordinator

The Harris Center for Mental Health & IDD
Houston, TX
2010 - 2012
  • Coordinated care services, ensuring effective communication between stakeholders.
  • Facilitated on-going assessment of patient and family needs and oversaw implementation of interdisciplinary team plan of care.
  • Investigated and reported issues relating to patient care and conditions which might hinder patient well-being.
  • Provided emotional support to patients dealing with difficult health issues.
  • Ensured compliance with state regulations related to healthcare service provision.
  • Actively participated in staff meetings discussing best practices in patient care coordination.
  • Participated in clinical reviews and audits as required by funding sources or regulatory agencies.
  • Collaborated with physicians, social workers, and other healthcare providers to provide comprehensive care for patients.
  • Assisted in the development of discharge plans for clients transitioning out of care programs.
  • Facilitated referrals to community resources such as housing, transportation, employment opportunities.
  • Attended meetings with families and other members of the interdisciplinary team to discuss patient progress and plan for future interventions.
  • Collaborated with interdisciplinary teams to provide comprehensive patient-centered care.
  • Educated clients on available resources and services within their communities.

Human Resources Coordinator

Houston Police Department
Houston, TX
2008 - 2010
  • Coordinated HR processes and assisted in employee relations matters.
  • Assisted candidates with application processes by answering questions about application, performing background checks, providing I-9 forms and handling drug screening paperwork.
  • Assisted customer service with inbound and outbound calls regarding HR inquiries.
  • Initialized background checks for potential new hires.
  • Managed employee onboarding with enriching internal and external training development of both online and traditional environments.
  • Answered employee questions during entrance and exit interview processes.
  • Explained human resources policies and procedures to employees.
  • Resolved personnel issues regarding human resources matters needing clarification, submissions and corrections.
  • Worked with HR department to devise and update policies as needed for corporate accountability and workplace health.
  • Managed communication regarding employee orientation and open enrollment for benefits.
  • Selected and interviewed candidates for all available positions.
  • Organized and delivered training by scheduling, securing facilities and collaborating with subject-matter experts.
  • Advised leadership and personnel on driving HR policies, union negotiations and business strategy implementation.
  • Managed leave of absence requests and tracked vacation time accruals.
  • Implemented performance management systems to track progress towards objectives.
  • Conducted background checks for potential candidates.
  • Advised managers on disciplinary actions when needed.
  • Facilitated dispute resolution between employees or between employees and management.
  • Developed onboarding materials and presented orientation sessions for new hires.
  • Organized employee recognition programs to boost morale among staff members.
  • Provided guidance on policies and procedures to employees and managers.

Education

Master of Science - Counseling

Prairie View A & M University
Prairie View, TX
05-2005

Bachelor of Science - Psychology

Prairie View A & M University
Prairie View, TX
05-2003

Skills

  • Program Planning
  • Resume Writing
  • Workforce Development
  • Eligibility Requirements
  • Records documentation
  • Referral Coordination
  • Employer matching
  • Employment law knowledge
  • Data Analysis
  • Negotiation
  • Agenda Setting
  • Operations Management
  • Time management abilities
  • Problem-solving abilities
  • Training Coordination
  • Case Management
  • Development activities
  • Client Advocacy
  • Deadline Adherence
  • Project Management
  • Strategic Planning
  • Compliance Enforcement
  • Project Lifecycle
  • P&L Management
  • Employee Relations
  • Recruiting
  • Workforce Planning
  • Talent Acquisition
  • Microsoft Office Suite expert

Education

Master in Counseling, Bachelor's Degree in Psychology with a Minor in Communications

References

Available upon request.

Timeline

Facilitator

Life’s Beautiful Beginnings
2023 - Current

Employment Specialist

The Harris Center for Mental Health & IDD
2018 - Current

Project Coordinator

Audubon
2012 - 2015

Care Coordinator

The Harris Center for Mental Health & IDD
2010 - 2012

Human Resources Coordinator

Houston Police Department
2008 - 2010

Master of Science - Counseling

Prairie View A & M University

Bachelor of Science - Psychology

Prairie View A & M University

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Rolunda Thornton