Summary
Overview
Work History
Education
Skills
Technical Support Specialist, Non-Profit
OrangeHRM - Project
Timeline
Generic

Roma Derin

Saint Charles,MO

Summary

Results-driven professional with a solid foundation in quality management and team collaboration. Experienced in creating testing documentation and optimizing testing processes in Agile environments, focusing on delivering high-quality software solutions. Completed 7-months software testing training program, amassing over 800 hours intensive coding challenges and hands-on projects.

Overview

3
3
years of professional experience

Work History

Quality Assurance Analyst

CYDEO
Tysons Corner, Virginia
05.2023 - Current
  • Expertise in different testing types including Smoke Testing, Functional, Regression, Integration Tests for improving product quality.
  • Extensive knowledge in various types of Automation Testing tools such as Selenium WebDriver, TestNG, JUnit, Cucumber and Maven. Created SQL queries for database validations.
  • Collaborated with teams to develop and maintain comprehensive testing documentation, ensuring alignment with project requirements.
  • Created, designed, and reviewed test scenarios, test cases, and reports, enhancing clarity and coverage of testing efforts.
  • Experienced working in Agile & Scrum Environment. Familiar with all aspects of SDLC and STLC.

Assistant Store Manager

Starbucks
St Louis, Missouri
01.2023 - Current
  • Established customer service standards and monitored staff compliance to ensure consistent high-quality service.
  • Trained new staff on customer service standards and store policies to improve customer satisfaction.
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Oversaw inventory management and organized stock replenishment processes to ensure optimal product availability.
  • Collaborated with upper management on strategic planning and implementation of store improvements.

Education

Bachelor of Science - Computer Science

Lindenwood University
Saint Charles, MO

Skills

  • Automation testing
  • Test case design
  • SQL querying
  • Agile methodologies
  • Testing documentation
  • Quality management
  • Team collaboration

Technical Support Specialist, Non-Profit

  • Delivered frontline technical support for software and hardware issues, diagnosing and resolving user concerns efficiently.
  • Documented and tracked technical issues using ticketing systems, ensuring timely escalation and resolution.
  • Conducted system maintenance and provided training for employees to improve their understanding of technology tools

OrangeHRM - Project

  • Collaborated with cross-functional teams to align testing processes with Agile best practices, participating in sprint planning, daily standup and retrospectives to drive continuous improvement.
  • Created and executed automated test cases for end-to-end scenarios using Selenium WebDriver and Java, ensuring robusfunctionality across multiple platforms and browsers.
  • Tracked, documented and resolved defects using JIRA, ensuring clear communication between QA and development teams for swift issue resolution.
  • Developed automated scrips using Cucumber BDD framework, JUnit, Maven, Selenium WebDriver and Java. Integrated automated test suites in Jenkins for continous execution in Agile environments.

Timeline

Quality Assurance Analyst

CYDEO
05.2023 - Current

Assistant Store Manager

Starbucks
01.2023 - Current

Bachelor of Science - Computer Science

Lindenwood University
Roma Derin