Roma Valles
El Paso,TX
Summary
Determined student passionate about learning new skills. Ambitious and driven individual ready and willing to work hard. Fast learner with good communication skills wanting to apply customer service skills and gain more experience.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Server Assistant, Expediter
Lola Rose
El Paso, TEXAS
11.2022 - 03.2025
- Assisted servers with carrying food from kitchen to tables, refilling drinks, and clearing away dirty dishes.
- Responded promptly to requests from servers or other staff members.
- Checked in with customers throughout their meal to ensure satisfaction.
- Greeted guests with friendliness and professionalism.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Supported serving staff in delivering accurate and well-presented food orders.
- Checked all dishes before delivering them to ensure quality standards were met.
- Efficient multitasker with strong performance under time-sensitive, high-demand conditions.
Service Assistant, Cashier, Expeditor
Corner Bakery Cafe
El Paso, TX
09.2020 - 08.2022
- Collected payments and provided accurate change.
- Helped customers find specific products, answered questions and offered product advice.
- Worked closely with front-end staff to assist customers.
- Trained new servers on menu items and restaurant standards.
- Accepted cash and credit card payments, issued receipts and provided change.
- Trained new team members in cash register operation, stock procedures and customer services.
- Answered customer questions and resolved complaints by offering refunds or replacement items.
- Cleaned and sanitized menus, tables and chairs when appropriate.
- Took food orders, refilled beverages and offered menu item recommendations.
- Effectively multitasked within fast-paced environment.
Barista
Teapioca Lounge
El Paso, Texas
05.2021 - 09.2021
- Memorized official and off-menu coffee and tea preparations.
- Described menu items to customers and suggested products based on stated preferences.
- Received and accurately processed customer payments.
- Repaired minor issues with equipment and handled troubleshooting tasks to keep coffee machines operational.
- Collected payments and provided accurate change.
- Maintained calm demeanor during high-volume periods and special events.
Childcare Worker
Coronado Baptist Church
El Paso, Texas
09.2020 - 05.2021
- Cared for children of various ages and assisted with feeding, dressing and daily activities.
- Prepared meals, snacks and refreshments for children according to dietary needs and restrictions.
- Developed lasting, professional relationships with families by encouraging open communication and delivering positive feedback.
- Communicated daily with children's parents or guardians about daily activities, behaviors and related issues.
- Managed administrative program tasks such as taking attendance, updating logs and tracking supplies.
Education
High School Diploma -
Coronado High School
El Paso, TX05.2021
Some College (No Degree) - Bachelor of Business in Management
The University of Texas At El Paso
El Paso, TXSkills
- Cash Handling
- Problem-Solving
- Honest and Dependable
- Friendly, positive attitude
Leadership & Professional Development
Financial Management Association
University of Texas at El Paso
Member August 2022-2023
- Participate in community service and fundraising events developing teamwork and communication skills
- Compete in stock trading competition to sharpen knowledge on stock market and trading strategies
- Learn practical job-ready skills through Excel workshops in financial modeling and industry standards
- Receive instruction to achieve targeted professional development goals, mainly around soft skills training
Helping Hands Club
University of Texas at El Paso
Business Outreach Chair February 2024-Present
- Contributed to community service initiatives such as donation drives, volunteer events, and outreach programs supporting under-resourced.
- Supported the planning and execution of community outreach activities, demonstrating commitment to social impact.
- Engaged in peer support and advocacy efforts, promoting inclusivity and kindness within the student body.
- Strengthened negotiation, communication, and leadership skills through consistent external engagement and outreach.
Certification
- Texas Alcoholic Beverage Commission (TABC) certificate
- Food Handlers certificate
Timeline
Server Assistant, Expediter
Lola Rose
11.2022 - 03.2025
Barista
Teapioca Lounge
05.2021 - 09.2021
Service Assistant, Cashier, Expeditor
Corner Bakery Cafe
09.2020 - 08.2022
Childcare Worker
Coronado Baptist Church
09.2020 - 05.2021
High School Diploma -
Coronado High School
Some College (No Degree) - Bachelor of Business in Management
The University of Texas At El Paso
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