Romae Eikanger
Rock Springs
Summary
Detail-oriented professional with strong skills in inventory management and cash handling. Committed to enhancing customer satisfaction through effective product rotation and visual merchandising. Results-driven liquor store associate with a proven track record in inventory management and customer relationship management. Skilled in cash handling and product rotation, consistently ensuring an efficient shopping experience and compliance with sales regulations.
Overview
28
28
years of professional experience
Work History
Liquor Store Clerk
Wal-Mart Supercenter
Rock Springs
10.2015 - 04.2016
- Operated cash register, processed transactions, and handled cash accurately.
- Restocked shelves with liquor products to ensure availability for customers.
- Monitored inventory levels and reported shortages to management regularly.
- Collaborated with team members to create an efficient shopping experience.
- Ensured compliance with local laws regarding the sale of alcohol products.
- Provided excellent customer service to enhance shopper satisfaction and loyalty.
- Stocked shelves with new inventory and rotated existing stock to ensure freshness.
- Resolved customer complaints in a courteous and professional manner.
- Greeted customers upon entering the store and provided assistance with product selection.
- Maintained thorough and current knowledge of available brands and lines to give customers expert advice.
- Maintained cleanliness of store shelves, displays, and checkout areas.
- Reviewed driver's licenses and other forms of ID to ensure proof-of-age, refusing sales to anyone under 21.
- Assisted management with pricing changes or markdowns according to corporate directives.
- Took payment for purchases by cash, credit, debit and personal check and provided correct change.
- Operated cash register accurately to process customer payments.
- Complied with strict liquor sales laws to control store liability and protect minors from access to alcohol.
- Ensured proper security measures were taken when handling cash transactions.
- Inspired customers to try new items by educating on wines and store promotions.
- Ordered additional supplies when needed to maintain adequate inventory levels.
- Answered incoming calls promptly and professionally while providing accurate information about products, services, prices, promotions.
- Kept till neat and accurate and secured large bills in safe to minimize losses from theft.
- Verified customer identification to ensure compliance with legal age requirements for purchasing alcohol.
- Prepared special orders for customers that could not be found on the shelf.
- Executed promotional activities such as setting up displays, placing signs, and tagging merchandise for sale or clearance.
- Cleaned and restocked aisles through shifts to maintain customer-ready store.
- Performed daily opening and closing procedures according to established guidelines.
- Monitored shoplifting activity within the store premises.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Ticketed, arranged and displayed merchandise to promote sales.
- Described merchandise and explained use, operation and care.
- Bagged or packaged purchases and wrapped gifts.
Liquor Store Associate
Smiths Food And Drug
Rock Springs
09.1992 - 2003
- Operated cash register and processed customer transactions efficiently.
- Trained new associates on procedures and customer service standards.
- Monitored product expiration dates and conducted regular quality checks.
- Restocked merchandise on shelves as needed.
- Received shipments of new products and checked for accuracy against invoices.
- Provided excellent customer service by being friendly, helpful and courteous.
- Performed inventory management duties such as counting bottles, restocking shelves and tracking stock levels.
- Ensured all safety protocols were followed while handling alcoholic beverages.
- Processed customer transactions using cash register accurately and efficiently.
- Checked identification of customers to ensure they met legal drinking age requirements.
- Assisted in stocking shelves with liquor products.
- Followed all health and safety regulations when handling food products or hazardous materials.
- Took payment for purchases by cash, credit, debit and personal check and provided correct change.
- Maintained thorough and current knowledge of available brands and lines to give customers expert advice.
- Reviewed driver's licenses and other forms of ID to ensure proof-of-age, refusing sales to anyone under 21.
- Answered store and merchandise questions and led customers to wanted items.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Organized store by returning merchandise to proper areas and restocked displays.
- Computed purchases and received and processed cash or credit payment.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Bagged or packaged purchases and wrapped gifts.
Assistant Produce Manager
Smiths Food And Drug
Rock Springs
08.1988 - 11.2001
- Stocked shelves with fresh produce and grocery items daily.
- Assisted customers in locating products throughout the store.
- Maintained cleanliness and organization in aisles and display areas.
- Operated cash register, handling transactions efficiently and accurately.
- Collaborated with team members to restock inventory as needed.
- Followed safety protocols while handling food and equipment properly.
- Provided product information to customers, enhancing their shopping experience.
- Participated in team meetings to discuss store operations and improvements.
- Checked expiration dates on food items regularly to ensure quality standards were met.
- Greeted store customers and assisted with product location, loading or unloading heavy items and retrieving out-of-reach items.
- Stocked shelves with merchandise and rotated products to ensure freshness.
- Assisted customers in locating items, answered questions about product features and prices.
- Provided excellent customer service by greeting customers, responding to inquiries, and resolving complaints in a professional manner.
- Organized backroom stock areas for efficient retrieval of products during order fulfillment process.
- Followed safety and sanitation procedures to provide quality services and products for customers.
- Ensured that all displays were properly merchandised with correct signage, pricing information, promotional materials.
- Unloaded trucks of incoming merchandise onto sales floor safely and efficiently.
- Performed weekly inventory counts of stocked items and reported discrepancies to management team.
- Adhered to safety policies while operating equipment such as hand truck or pallet jack.
- Collaborated with team members to determine appropriate solutions for customer requests or problems.
- Identified items for reordering and replenishment and reported merchandise needs to Grocery Manager.
- Maintained knowledge of current promotions, ads, coupons in order to answer customer inquiries accurately.
- Stocked product and maintained product displays according to merchandising standards, vendor contract terms and planograms.
- Completed price changes on store items quickly and accurately.
- Operated forklift, flatbed and hand jack to receive, rotate and replenish products.
- Operated cash register efficiently and accurately during checkout process.
- Followed proper sanitation procedures when preparing food for sale or stocking shelves with food products.
- Set up promotional displays within the store in accordance with corporate guidelines.
- Handled returns promptly and professionally while adhering to company policies.
- Escorted customers to appropriate aisles or shelves to assist with purchasing decisions.
- Examined grocery products to immediately remove from stock expired or spoiled items, adhering to "first in, first out" rule.
- Cleaned shelves and restocked with new inventory when products stock ran low.
- Answered questions and inquiries per shift regarding products, prices, and availability.
- Followed instructions to properly arrange merchandise items.
- Maintained and organized store displays to enhance product visibility and expedite product location activities.
- Operated cash registers, scanners, and computers to itemize and total customer purchases.
- Pulled items from stock using lift equipment and added to shelves or bins.
- Created and built product displays to engage customers through visual merchandising.
- Maintained cleanliness and organization of aisles, shelves, and storage areas.
- Updated pricing information and placed sale tags on designated items.
- Utilized knowledge of store layout to efficiently restock products and assist customers.
- Stocked and rotated grocery products on shelves, ensuring freshness and accessibility.
- Adhered to company policies and procedures regarding loss prevention and security.
- Responded to customer inquiries and resolved issues to ensure satisfaction.
- Assisted customers with locating items and providing recommendations based on preferences.
- Assisted with bagging groceries and offering carry-out service to customers as needed.
- Assisted in setting up promotional displays and end-caps to highlight featured products.
- Conducted inventory checks to maintain optimal stock levels and minimize waste.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Organized store by returning merchandise to proper areas and restocked displays.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Cleaned shelves, counters and tables to maintain organized store.
- Answered store and merchandise questions and led customers to wanted items.
- Recommended, selected and located merchandise based on customer desires.
- Ticketed, arranged and displayed merchandise to promote sales.
- Placed special orders or called other stores to find desired items.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Greeted customers to determine wants or needs.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Bagged or packaged purchases and wrapped gifts.
- Described merchandise and explained use, operation and care.
Education
GED -
Rock Springs High School
Rock Springs, WY05-1981
Skills
- Inventory management
- Visual merchandising
- Customer relationship management
- Ordering supplies
- Cash handling
- Product rotation
References
References available upon request.
Timeline
Liquor Store Clerk
Wal-Mart Supercenter
10.2015 - 04.2016
Liquor Store Associate
Smiths Food And Drug
09.1992 - 2003
Assistant Produce Manager
Smiths Food And Drug
08.1988 - 11.2001
GED -
Rock Springs High School