Summary
Overview
Work History
Education
Skills
Communication Skills
Leadership Experience
Timeline
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Kelsey Walker

Kelsey Walker

Escondido,CA

Summary

Detail-focused retail merchandising professional with experience in leveraging strong organizational and communication skills to maximize profits and customer satisfaction. Skilled at creating product displays and managing inventory for optimum product placement and sales.

Overview

13
13
years of professional experience

Work History

Retail Merchandiser

Premium Acosta
05.2024 - Current
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Designed displays to deliver interactive, engaging, and memorable store experiences for shoppers.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Organized and maintained displays to achieve clean and appealing product layouts.
  • Arranged consistent shelves, bins, and racks at 12 locations by following established planograms.
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Answered customer questions regarding store merchandise, department information, and pricing.
  • Developed relationships with key store personnel to support proper product placement and visibility.
  • Greeted customers and directed to requested products.
  • Updated merchandise pricing to match new values and special promotional rates.
  • Managed timely and effective replacement of damaged or missing products.
  • Disposed of damaged or defective items or coordinated returns to vendors for covered items.
  • Labeled products, rotated stock and fronted merchandise for appealing display.

Personal Assistant

DaydreamHere
02.2022 - 06.2024
  • Kept detailed track of household and maintenance inventory and schedules.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Displayed absolute discretion at handling confidential information.
  • Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments, and arranging transportation.
  • Oversaw personal and professional calendars and coordinated appointments for future events.
  • Coordinated appointments with medical professionals.
  • Handled incoming mail, bills and invoices and completed appropriate actions.

Assistant Manager

Cloud9 E-cig
07.2012 - 05.2022
  • Generated repeat business through exceptional customer service.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Developed detailed plans based on broad guidance and direction.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Defined clear targets and objectives and communicated to other team members.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.

Customer Service Representative

Lizzy James Designs
02.2017 - 12.2018
  • Responded to customer requests for products, services, and company information.
  • Sought ways to improve processes and services provided.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
  • Met customer call guidelines for service levels, handle time and productivity.

Consultant

Black Flag Vaporium
03.2016 - 01.2017
  • Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
  • Collaborated with teams to define, strategize, and implement marketing and web strategies.
  • Observed packing operations to verify conformance to specifications.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.

Education

High School Diploma -

San Pasqual High
Escondido

Skills

  • Social media engagement
  • Customer loyalty management
  • Brand marketing proficiency
  • Logistical event management
  • Sales expertise
  • Window and Interior/exterior displays
  • In-store support
  • Plan-o-gram creation
  • Store layout design
  • Brand presentations
  • Packing and shipping

Communication Skills

  • Confident, articulate, and professional tone.
  • Empathic listener and persuasive speaker.
  • Experienced speaking in public, to groups, or via electronic media.
  • Strong presentation and negotiation skills.

Leadership Experience

  • As the Vapor industry changed I was required to regularly coach my team to adopt new business strategies or adhere to new regulations. I have learned to take calculated risks for the benefit of my staff.
  • On my personal time, I coordinate weekly events executing team-building exercises at my home. These projects span from several months to 3 years, staying reliable and timely. This experience has fine-tuned my ability to teach and mentor.

Timeline

Retail Merchandiser

Premium Acosta
05.2024 - Current

Personal Assistant

DaydreamHere
02.2022 - 06.2024

Customer Service Representative

Lizzy James Designs
02.2017 - 12.2018

Consultant

Black Flag Vaporium
03.2016 - 01.2017

Assistant Manager

Cloud9 E-cig
07.2012 - 05.2022

High School Diploma -

San Pasqual High

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Kelsey Walker