Romaine Bowman
Washington,DC
Summary
Dynamic Unit Secretary with proven expertise at Howard University Hospital, excelling in customer service and strong organization. Enhanced unit workflow and patient satisfaction through effective communication and efficient data entry. BLS certified, adept at managing high-pressure situations while maintaining a clean, organized environment for optimal patient care delivery.
Overview
26
26
years of professional experience
Work History
Medical Assistant
Dr. Vesta McDowell, Podiatrist
03.2025 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process
- Enhanced front desk operations by efficiently managing incoming calls, ensuring prompt customer service.
- Organized, maintained and updated information in computer databases.
- Registered and verified patient records before triage with most up-to-date information.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
Unit Secretary
Howard University Hospital
06.1999 - 07.2025
- Maintained rapport with physicians, nurse,s and other healthcare personnel.
- Improved unit workflow by effectively prioritizing tasks and collaborating with team members to complete assignments in a timely manner.
- Coordinated communication between medical staff and patients'' families, keeping everyone informed on treatment plans and progress updates.
- Consistently met deadlines for completing administrative tasks while managing competing priorities during high-pressure situations on the unit floor.
- Contributed to positive patient experiences by greeting visitors, providing directions, and addressing inquiries professionally.
- Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
- Managed incoming calls and directed to appropriate department.
- Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
- Registered and verified patient records before triage with most up-to-date information.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Increased efficiency in patient registration by quickly obtaining necessary information and inputting it into the hospital system.
Education
Clinical Medical Assistant
Medtech College
Washington, DCSkills
- Customer service
- Strong organization
- Telephone reception
- Computer proficiency
- Data entry
- BLS certified
- Vital Signs
- Medical terminology
Timeline
Medical Assistant
Dr. Vesta McDowell, Podiatrist
03.2025 - Current
Unit Secretary
Howard University Hospital
06.1999 - 07.2025
Clinical Medical Assistant
Medtech College
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