Romaine Gubanski

Work History

Menards

03.2016 - 03.2025

Conducted regular performance evaluations for team members, providing constructive feedback for continuous improvement.
Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
Trained new employees on company policies, procedures, and best practices, contributing to their professional development.
Participated in storewide initiatives such as visual merchandising updates or special events planning, demonstrating cross-functional teamwork abilities.
Increased customer satisfaction levels by addressing concerns promptly and providing exceptional service.
Ordered inventory and reported discrepancies to control costs and maintain inventory levels.
Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Collaborated with the department manager to develop and implement strategic plans for growth and improvement.
Demonstrated adaptability by taking on additional responsibilities when necessary, showcasing leadership potential beyond the assistant level position role scope requirements.
Coordinated staff schedules, ensuring adequate coverage during peak hours and minimizing labor costs.

7 11

06.2011 - 01.2016

Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
Helped customers complete purchases, locate items, and join reward programs.
Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
Educated employees on register use, merchandising, and customer service.
Provided exceptional customer service by promptly resolving issues and fostering positive relationships with patrons.
Assisted customers by answering questions and fulfilling requests.
Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
Ensured accuracy in cash handling, minimizing discrepancies and maintaining balanced registers.
Evaluated presentation of checkout lanes and kept team members on top of cleaning tasks when necessary.