Romaine Libobou
Holly Springs,NC
Summary
Aspiring and ambitious IT Professional with experience in management, and customer service. Recently furthered my passion for IT by attending an accredited technical school and am currently in pursuit of multiple CompTIA and Microsoft certifications. Goal-driven with a solid understanding of customer service, its impact on customer retention, and overall business growth. A natural troubleshooter with the ability to resolve issues effectively and efficiently. Detailed-oriented professional, equally skilled in collaborating with a team and as a leader.
Overview
14
14
years of professional experience
1
1
Certification
Work History
CEO / Owner
Romaine's Braiding and Beauty
06.2012 - Current
- Examined hair textures to determine the client's needs and appropriate style for the client.
- Educated clients on proper hair regimens and treatments for home hair care
- Provided customers with exceptional customer service resulting in excellent customer retention
- Managed open and close activities including bank reports, deposits, activity reports, and cash drawer
- Maintained merchandise, inventory, and display.
- Troubleshooting software, software installation, computer hardware setup, networking. etc.
Computer Technician (Trainee)
MyComputerCareer
03.2023 - 10.2023
- Performed maintenance on personal computers and technical equipment via virtual machines
- Upgraded and installed Windows systems, printers, connecting computers and router device
- Participated in training meetings weekly, asked questions and provided input on technical process
- Troubleshot, diagnosed, and provided customer assistance on functional and technical support.
Flight Attendant
American Airlines
02.2021 - 03.2023
- Assisted in areas of services and safety to passengers while at cabin altitudes up to 8,000 feet
- Attended training classes and annual recurrent emergency procedures training
- Knowledge of and ability to use computer system to sign-in for flights, check schedules and bid schedules
- Performed mathematical calculations required to fill out inventory sheets, convert foreign currency, count meals, and verify passenger counts
- See and interpret the color-coded ceiling light panel indicators to determine crew or passenger needs.
Retail Store Manager
Sears
09.2010 - 10.2012
- Developed strategies to improve business and optimize profitability
- Met sales goals by training, motivating, mentoring, and providing feedback to staff
- Provided high levels of customer service, dealt with customer issues, and proposed innovative ideas
- Ensured compliance with store policies and procedures and conducted personnel performance appraisals
- Maintained outstanding store condition and visual merchandising standards.
Education
Information Technology Security and Administration Program - Certificate of ITSA
MyComputerCareer
Raleigh10.2023
Associate of Science -
University of Nantes
Nantes, France12.2001
Skills
- OS/iOS installation, troubleshooting and upgrades
- Networking
- Cabling installation
- Microsoft Firewalls
- Active Directory
- Wireless networks and physical security
- Multifactor authentications
- Install, troubleshoot, and repair Hardware
- Install VirtualBox
- Webex
- Remote access via TeamViewer
- General understanding of Cloud Computing
- TCP/IP, DNS and DHCP Systems
- Ticketing System
- Excellent customer service
Certification
- Microsoft Azure Fundamentals, Currently in Pursuit
- LINUX, Currently in Pursuit
Timeline
Computer Technician (Trainee)
MyComputerCareer
03.2023 - 10.2023
Flight Attendant
American Airlines
02.2021 - 03.2023
CEO / Owner
Romaine's Braiding and Beauty
06.2012 - Current
Retail Store Manager
Sears
09.2010 - 10.2012
Information Technology Security and Administration Program - Certificate of ITSA
MyComputerCareer
Associate of Science -
University of Nantes
- Microsoft Azure Fundamentals, Currently in Pursuit
- LINUX, Currently in Pursuit