ROMAINE TREASURE
Silver Spring,MD
Summary
Detail-oriented and proactive professional seeking a challenging position within a leading organization to leverage skills for meaningful contributions to its mission. Recognized for a positive attitude and resilient customer service abilities, with a commitment to making a difference in a progressive environment. Results-driven with a strong initiative to develop effective solutions while maintaining an active and dynamic approach that ensures efficiency and productivity. Eager to collaborate with a team that values innovation and excellence in achieving organizational goals.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Inventory Specialist
Antenna Research Associates
Laurel, MD
08.2024 - Current
- Managed inventory control processes to ensure optimal stock levels and minimize discrepancies.
- Developed and implemented efficient inventory tracking systems using advanced software tools.
- Conducted regular audits to maintain accuracy and compliance with company standards.
- Trained new staff on inventory management procedures and best practices for efficiency.
- Analyzed inventory trends to inform purchasing decisions and reduce excess stock.
- Collaborated with cross-functional teams to streamline supply chain operations and improve workflow.
Inventory Management Specialist
USMC Camp Lejuene
Jacksonville, NC
09.2020 - 09.2024
- Streamlined inventory tracking processes, enhancing accuracy and efficiency in stock management.
- Implemented automated systems for real-time inventory updates, reducing discrepancies and improving data integrity.
- Developed training programs for new staff on inventory protocols, fostering consistency in operations.
- Led cross-departmental initiatives to optimize supply chain logistics, increasing overall operational effectiveness.
- Analyzed inventory levels and trends to inform strategic purchasing decisions and minimize excess stock.
- Monitored compliance with inventory control policies, ensuring adherence to regulatory standards across operations.
- Completed physical inventory counts each month.
Full Time Parts/Member Service Assistant Manager
BMW Mile One
Silver Spring, MD
07.2018 - 09.2020
- Recorded cash balances and processed credit statements to maintain accurate financial records. Managed daily transactions to support financial operations. Assisted in reconciling discrepancies to ensure data integrity.
- Organized and led weekly team meetings to align efforts, fostering collaboration for successful fundraiser events.
- Created detailed monthly work schedules in Excel, ensuring efficient allocation of resources and personnel.
- Provided expert assistance to customers during transactions, streamlining the buying experience.
- Engaged with customers to negotiate advantageous deals, fostering long-term partnerships and maximizing sales opportunities.
- Evaluated stock levels and initiated equipment reorders to maintain operational efficiency.
- Addressed customer concerns and complaints to enhance overall satisfaction and service quality.
Part Time Front Desk Clerk
First Vas Multi-Craft
Silver Spring, MD
02.2016 - 06.2018
- Maintain physical and computer-based filing systems.
- Track & Record Weekly Expenses and Material Cost in Spreadsheet
- Schedule & Dispatch Technicians for client repairs as requested
- Order required parts accurately and timely to maintain and increase customer satisfaction
- Answer calls and resolve as required
- Make follow up calls to receive feedback from customers.
- Verify and log employee’s timesheets.
Shift Supervisor
Junction International Market & Jerk Center
Chillum, MD
10.2015 - 06.2018
- Supervised daily operations, ensuring efficient workflow and adherence to safety standards.
- Developed staff schedules, aligning workforce availability with business demands for optimal efficiency.
- Trained and mentored team members on customer service best practices and product knowledge.
- Managed inventory levels, coordinating with suppliers to optimize stock availability.
- Implemented process improvements, reducing wait times during peak hours and enhancing customer satisfaction.
- Conducted regular performance evaluations, providing constructive feedback to enhance employee skills.
Cashier/ Server
Junction International Market & Jerk Center
Chillum, MD
06.2015 - 10.2015
- Process cash and debit card transactions.
- Serve Orders in a timely and efficient manner ensuring customers satisfaction.
- Greeted customers entering the store to ascertain what each customer wanted or needed.
- Politely assisted customers in person and via telephone.
- Provided an elevated customer experience to generate a loyal clientèle.
- Assisted customers with food selection, inquiries and order customization requests.
- Operated a POS system to itemize and complete an average of 80 customer purchases daily.
Customer Service Representative
BraveStar Security Services, LLC
Kingston, Jamaica
02.2012 - 05.2012
- Generate Estimates and Proposals for prospective clients
- Asked open-ended questions to assess customer needs.
- Directed calls to appropriate individuals and departments.
- Processed multiple invoices daily and billed renewed invoices to clients.
- Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
- Provided an elevated customer experience to generate a loyal clientèle.
- Answered an average of 100 calls per day by addressing customer inquiries, solving problems and providing information on new services offered.
- Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
Education
Caribbean Advanced Proficiency Unit 2 - Social Sciences & Humanities
Jose Marti Technical
St. Catherine, Jamaica01-2014
Caribbean Advanced Proficiency Examination - Business and Communication
Maths Unlimited Super-courses
Kingston, Jamaica01-2013
High School Diploma -
Kingston College High School
01-2012
High School Diploma -
Skills
- Fork Lift Certification
- Hazardous Material Certification
- Attention to Detail
- MS Windows proficient
- Team Player
- Energetic Work Attitude
- Data Entry
- Strong Organizational skills
Accomplishments
- Customer Service Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers.
- Handled guest complaints, maintaining a positive dining experience for all rest.
- Monetary Transactions
- Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Compiled inventory lists and worked with vendors for product pricing and special orders.
- Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
Certification
- Computer Training Certificate
- Caribbean Secondary Examination Council Certificates
- Caribbean Advanced Proficiency Examination Unit 1 Certificates
- Caribbean Advanced Proficiency Examination Unit 2 Certificates
Interests
Chess, Economics, World Travel, Music, Reading-Science Fiction
Timeline
Inventory Specialist
Antenna Research Associates
08.2024 - Current
Inventory Management Specialist
USMC Camp Lejuene
09.2020 - 09.2024
Full Time Parts/Member Service Assistant Manager
BMW Mile One
07.2018 - 09.2020
Part Time Front Desk Clerk
First Vas Multi-Craft
02.2016 - 06.2018
Shift Supervisor
Junction International Market & Jerk Center
10.2015 - 06.2018
Cashier/ Server
Junction International Market & Jerk Center
06.2015 - 10.2015
Customer Service Representative
BraveStar Security Services, LLC
02.2012 - 05.2012
Caribbean Advanced Proficiency Examination - Business and Communication
Maths Unlimited Super-courses
Caribbean Advanced Proficiency Unit 2 - Social Sciences & Humanities
Jose Marti Technical
High School Diploma -
Kingston College High School
High School Diploma -
Additional Information
I currently volunteer to tutor my younger brother and his friends twice weekly in mathematics.