Romaira Mavarez
Miami
Summary
Dynamic manager with a proven track record at Hojarasca One, LLC, enhancing operational efficiency and team performance through strategic planning and effective employee training. Skilled in conflict resolution and budget management, I successfully implemented quality control measures that improved customer satisfaction and retention, driving overall business success. Strategic leader in management field known for high productivity and efficient task completion. Possess specialized skills in operational strategy, team leadership, and conflict resolution. Excel in communication, adaptability, and problem-solving to achieve organizational goals.
Overview
6
6
years of professional experience
Work History
Manager
Hojarasca One, llc
Doral
11.2020 - 10.2023
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Provided leadership during times of organizational change or crisis situations.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Streamlined communication channels, improving information flow and decision-making speed.
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Conducted performance evaluations, providing feedback and coaching for team development.
- Ensured compliance with industry regulations and company policies.
- Monitored staff performance and addressed issues.
- Implemented quality control measures to uphold company standards.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Coached, mentored and trained team members in order to improve their job performance.
- Delegated work to staff, setting priorities and goals.
- Conducted performance reviews for team members.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Directed recruitment, hiring, and training of new staff members.
- Created monthly reports for senior management summarizing operational performance metrics.
- Enhanced team morale and retention through recognition programs and career development opportunities.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Developed and implemented strategic plans to achieve company objectives.
- Led a team of 6 a 7 employees, ensuring high productivity and excellent customer service.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Facilitated team meetings and workshops to foster collaboration and share best practices.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Analyzed market trends and competitor activity to inform business strategy.
- Managed household errands and other essential duties.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Completed routine maintenance and repair.
- Utilized various software (QUICKBOOKS, FRESHA) and tools to streamline processes and optimize performance.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Worked effectively in team environments to make the workplace more productive.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Managed inventory and supplies to ensure materials were available when needed.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Administrative Assistant
REFRI SHOP INC
Miami
01.2020 - 10.2020
- Handled confidential documents in an organized fashion according to established protocol.
- Developed and implemented filing systems, both digital and physical, improving document organization and retrieval efficiency.
- Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.
- Managed office supplies inventory and placed orders when necessary.
- Processed invoices for payment using accounting software applications.
- Facilitated communication between different departments within the organization.
- Updated contact lists regularly when changes occur in employee status or contact information.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Greeted visitors and provided general information about the company.
- Updated system to organize office documentation, maximizing efficiency and increasing productivity.
- Handled incoming calls and directed callers to appropriate department or employee.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Compiled data from various sources into organized reports for review by management team.
- Maintained inventory of office supplies and placed orders when necessary.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Managed daily office operations and maintained office supplies inventory, ensuring efficient workplace functionality.
- Responded to customer issues to provide immediate resolution and improve retention.
- Developed and maintained filing systems for confidential documents and records.
- Directed customer inquiries to appropriate department personnel.
- Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
- Conducted research on various topics as requested by management.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Scheduled appointments between clients and customers and internal staff members.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Answered questions from customers regarding products and services offered by the company.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Conducted routine maintenance.
- Utilized various software (QUICKBOOK) and tools to streamline processes and optimize performance.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Identified needs of customers promptly and efficiently.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Maintained updated knowledge through continuing education and advanced training.
- Recognized by management for providing exceptional customer service.
- Worked effectively in team environments to make the workplace more productive.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Updated and maintained databases with current information.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Deli Assistant
Fresh Market Inc.
DORAL
03.2018 - 10.2019
- Checked expiration dates on all deli products to ensure quality control.
- Answered questions regarding ingredients and preparation techniques to educate customers before placing orders.
- Prepared sandwiches using specified ingredients while adhering to safety standards.
- Followed recipes and customer requests to prepare meals.
- Updated food displays, cases and other customer-facing areas to increase sales of special items.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
- Warmly greeted visitors to promote great customer service and positive ordering experience.
- Regularly checked temperatures of hot holding units during shift hours.
- Organized ingredients and restocked supplies to prepare for busy periods.
- Assisted customers with deli orders by slicing meats, cheeses, and other items according to their specifications.
- Provided customers with fresh product and correct portion size to minimize shrink.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Assessed customer needs, evaluated food allergies and suggested additional menu items as appropriate.
- Talked pleasantly with customers while taking orders and promoted positive image for business.
- Offered samples to promote and upsell specials.
- Informed management of any supply needs or low stock levels.
- Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods.
- Performed daily opening and closing duties including setting up displays and cleaning counters.
- Ensured that workstations were properly cleaned before closing time each day.
- Checked and recorded refrigerator and freezer temperatures to maintain food quality and freshness.
- Responded to customer questions regarding product availability.
- Stocked deli cases with fresh products such as meats, cheeses, salads, and other prepared foods.
- Distributed new item samples to customers to provide opportunities for individuals to try products before purchase.
- Adhered to all state health regulations regarding food safety and sanitation practices.
- Scrubbed and polished counters to remove debris and food.
- Created aesthetically pleasing food arrangements for special orders and party trays.
- Provided excellent customer service by greeting customers in a friendly manner and answering questions about products and services offered at the deli counter.
- Operated slicers and other equipment according to company guidelines to minimize accidents or injuries.
- Cleaned and sanitized food preparation areas, equipment, utensils, dishes and silverware.
- Assisted with catering orders as needed by preparing platters according to customer requests.
- Restocked napkins, condiments and utensils at self-service areas during slow periods.
- Oversaw inventory in buffet and reported replacement needs to kitchen management.
- Followed all safety procedures when handling knives or operating machinery in the kitchen area.
- Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
- Sanitized and kept work areas tidy by cleaning surfaces, equipment, and floors, removing trash and maintaining machinery.
- Restocked shelves when needed in order to maintain adequate inventory levels.
- Organized storage areas in order to maximize space efficiency.
- Attended staff meetings in order to stay up-to-date on company policies.
- Sliced meats and cheeses and weighed deli items for customers.
- Checked signage and pricing to verify accurate displays on counters and in cases.
- Maintained safe food handling practices to prevent germ spread.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Assisted with customer requests and answered questions to improve satisfaction.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Completed day-to-day duties accurately and efficiently.
- Managed inventory and supplies to ensure materials were available when needed.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
Education
BBA - Marketing
CUNIBE
VENEZUELA12-1990
Skills
- Employee training
- Performance evaluation
- Team leadership
- Project management
- Strategic planning
- Quality control
- Customer service
- Conflict resolution
- Operational efficiency
- Inventory management
- Regulatory compliance
- Data analysis
- Staff recruitment
- Communication skills
- Budget management
- Salesforce management
- Task delegation
- Shift scheduling
- Expense tracking
- Goal setting
- Revenue management
- Clear communication
- Project planning
- Decision-making
- Trend analysis
- Competitor research
- Work prioritization
- Sales management
- Staff development
- Partnership development
- Negotiation
- Vendor management
- Sales techniques
- Cross-functional teamwork
- Key performance indicators
- Documentation and reporting
- Policy implementation
- Emergency response
- Business planning
- Performance evaluations
- Networking strategies
- Workforce management
- Resource allocation
- Complex Problem-solving
- Time management
- Staff training and development
- Marketing
- Employee onboarding
- Schedule preparation
- Verbal and written communication
- Schedule management
Timeline
Manager
Hojarasca One, llc
11.2020 - 10.2023
Administrative Assistant
REFRI SHOP INC
01.2020 - 10.2020
Deli Assistant
Fresh Market Inc.
03.2018 - 10.2019
BBA - Marketing
CUNIBE
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