Romaldo Cardenas
Dallas,TX
Summary
Dedicated business professional with outstanding written, verbal, and interpersonal communication abilities, organizational & managerial skills, and the desire to work within a successful organization to provide leadership and direction to ensure the highest level of guest satisfaction.
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Overview
18
18
years of professional experience
1
1
Certification
Work History
General Manager
HHM Hotels Hyatt Place Sugar Land
Sugar Land, TX
09.2023 - Current
- Managed daily operations of a 214-room hotel, ensuring high standards of guest service, and operational efficiency.
- Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
- Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Assisted in the recruitment process by interviewing potential candidates for open positions.
- Administered employee discipline through verbal and written warnings.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
Area General Manager
HHM/Marriott Courtyard/Marriott Residence Inn
Houston, TX
03.2023 - 12.2023
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
- Monitored progress by establishing plans, budgets and measuring results.
- Prepared staff work schedules and assigned team members to specific duties.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
General Manager
HHM Hotels Courtyard by Marriott
Fort Worth, TX
05.2022 - 03.2023
- Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
- Ensured compliance with local health department regulations regarding food safety standards.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
Assistant General Manager
Hyatt House Portland Downtown
Portland, OR
05.2021 - 05.2022
- Monitored and maintained the front office systems and equipment to ensure optimum performance.
- Continually monitored hotel operations and took appropriate action to ensure quality and service standards are consistently met.
- Directed staff in daily work assignments to maximize productivity.
- Processed Bi-weekly payroll and acted as onsite Human Resources representative.
Assistant General Manager I
Hyatt Place Austin North Central
Austin, TX
03.2019 - 05.2021
- Efficiently resolved problems or concerns to the satisfaction of all involved parties.
- Assisted GM in accomplishing human resources' objectives by overseeing the recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining effort.
- Monitored weekly report from corporate to ensure Direct Bill accounts are current and invoiced.
- Processed Bi-weekly payroll and acted as onsite Human Resources representative.
Assistant General Manager II
Hyatt Place Houston/Sugarland
Sugarland, TX
03.2017 - 03.2019
- Oversaw and monitored the operation of hotel property and departments.
- Ensured that all brand standards are being maintained in each area of the property.
- Focused on guest satisfaction scores and provided strategies to improve.
- Processed all invoices using BirchStreet.
- Processed all Payroll.
General Manager
CG Health Staffing LLC
Houston, TX
07.2007 - 11.2017
- Co-founded Medical Staffing organization.
- Created systems to monitor and track staffing schedules.
- Used QuickBooks to handle all financial transactions including, invoicing, general ledger, tax accounting and receivables.
- Recruited medical employees to fill the needs of facilities in the greater Houston area.
- Provided customer service to clients concerning staffing needs, invoice issues, employee issues and any other concerns.
Education
MBA -
University of Houston
BBA - Purchasing & Supply Management
University of Houston
Skills
- Opera
- Colleague Advantage
- FOSSE
- GXP
- Birchstreet
- Workday
- ICIMS
- QuickBooks
- Google Workspace
- Advanced Microsoft Office
- Hotel Management
- Organizational Management
- Customer Service
- Project Management
- Problem-solving
- Financial analysis
- Revenue forecasting
- Staff recruitment
- Guest service
- Operational oversight
- Team leadership
- Cost control
- Employee training
- Conflict resolution
- Strategic planning
- Process improvements
- Exceptional interpersonal communication
- Budget administration
- Effective leader
- Financial acumen
- Bilingual
- Purchasing
Certification
- TABC Certified
- Food Handler Certification
- CPR Certification
- Certified Hyatt General Manager
- Driver's License
Timeline
General Manager
HHM Hotels Hyatt Place Sugar Land
09.2023 - Current
Area General Manager
HHM/Marriott Courtyard/Marriott Residence Inn
03.2023 - 12.2023
General Manager
HHM Hotels Courtyard by Marriott
05.2022 - 03.2023
Assistant General Manager
Hyatt House Portland Downtown
05.2021 - 05.2022
Assistant General Manager I
Hyatt Place Austin North Central
03.2019 - 05.2021
Assistant General Manager II
Hyatt Place Houston/Sugarland
03.2017 - 03.2019
General Manager
CG Health Staffing LLC
07.2007 - 11.2017
MBA -
University of Houston
BBA - Purchasing & Supply Management
University of Houston
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