More than 10 years of work experience in hospitality (Starwood and Marriott Hotels) and customer service industry. In-depth knowledge of hotel operations. Quality focused Supervisor/Assistant Manager adept at providing employees clear guidelines and target goals. Focused on setting high expectations and raising service standard. Great customer service, sales and inventory control skills. Skilled in working effectively under time constraints and deadlines. Strong knowledge of food preparation and presentation methods, techniques, and quality standards.
Hi, I’m
Roman Arkhipov
Palatine,IL
Summary
Overview
13
years of professional experience
1
Certification
Work History
La Salle Hotel / Grill on 21 Restaurant
Assistant General Manager of Operations
08.2023 - 07.2024
Job overview
- Enhanced customer satisfaction with timely resolutions of issues and effective communication strategies.
- Optimized resource allocation for improved operational efficiency and cost reduction.
- Led cross-functional teams to achieve project goals on time and within budget constraints.
- Implemented quality control measures that ensured consistently high product standards and customer satisfaction levels.
- Planned and prepared work schedules for 15-20 employees to assign employees to specific duties.
- Managed budgets and financial reporting, ensuring fiscal responsibility and profitability.
- Developed strong relationships with vendors, negotiating favorable contracts that benefited the organization.
- Interacted well with customers to build connections and nurture relationships.
- Reported issues to higher management with great detail.
Marriott Chicago Schaumburg
Assis F&B Manager and Event Supervisor
09.2018 - 05.2023
Job overview
- Coordinate daily Front of the House and Back of the House restaurant operations
- Deliver superior service and maximize customer satisfaction
- Respond efficiently and accurately to customer complaints
- Regularly review product quality
- Train new and current employees on proper customer service practices
- Control operational costs and identify measures to cut waste.
- Accomplished multiple tasks within established timeframes.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Provide exceptional customer service to the guests
Sheraton Grand Chicago
Banquet/Event Operations Supervisor
06.2017 - 09.2018
Job overview
- Ensure staff is working together as a team
- Communicate with guests, other employees and departments to ensure guests needs are met
- Respond to and try to fulfill any special banquet event arrangements
- Set-up banquet area/room, ensuring cleanliness and proper set-up of furniture/equipment
- Assist management in hiring, training, scheduling, evaluating, disciplining and motivating employees
- Develop and maintain positive working relationships and support team to reach common goals.
Westin Copley Hotel
Banquet Houseman Supervisor
07.2011 - 07.2017
Job overview
- Maximized storage space organization through careful storage of equipment after each event''s completion.
- Anticipated guest needs and acted proactively, contributing to seamless event execution and positive feedback from clients.
- Prepared table linens, silverware, and glassware with precision to uphold high-quality presentation standards.
- Coordinated effectively with catering staff for accurate food placement and timely service during events.
- Ensured timely service for guests by promptly completing room set-ups and tear-downs as scheduled.
Education
Kaliningrad College of CulinaryRussia
Cook, Server Certified Food Handler
01.2005
University Overview
Kaliningrad Technical UniversityRussia
Engineer, Technician Diploma
01.2003
University Overview
High School Diploma
01.2000
University Overview
Skills
- Scheduling Coordination
- Sales Support
- Customer Engagement
- Training and mentoring
- Employee Supervision
- Operations Management
- Purchasing and planning
- Cost analysis and savings
- Problem-Solving
- Multitasking
Certification
- Starwood Hotels and Resorts / Associate Development Program - 2013
- Starwood Hotels and Resorts / Management Training Program - 2016
- ServSafe Certificate
- Basset Certificate
References
References
- Alicia McPheron, Manager, Westin Copley Hotel, (617) 438-0201
- Eilis Murphy, Banquet Manager, Westin Copley Hotel, (617) 590-5486
- Sophia, Co-worker, Marriot Chicago Schaumburg - (847)219-4240
Timeline
Assistant General Manager of Operations
La Salle Hotel / Grill on 21 Restaurant
08.2023 - 07.2024
Assis F&B Manager and Event Supervisor
Marriott Chicago Schaumburg
09.2018 - 05.2023
Banquet/Event Operations Supervisor
Sheraton Grand Chicago
06.2017 - 09.2018
Banquet Houseman Supervisor
Westin Copley Hotel
07.2011 - 07.2017
Kaliningrad College of Culinary
Cook, Server Certified Food Handler
Kaliningrad Technical University
Engineer, Technician Diploma
High School Diploma
- Starwood Hotels and Resorts / Associate Development Program - 2013
- Starwood Hotels and Resorts / Management Training Program - 2016
- ServSafe Certificate
- Basset Certificate
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