Roman aviles-lopez
Springfield,OH
Summary
Dynamic and dedicated restaurant professional with a proven track record at El Toro, excelling in customer service and complaint resolution. Recognized for enhancing guest satisfaction through attentive service and effective problem-solving. Skilled in cash handling and maintaining composure under pressure, consistently fostering a positive dining experience.
Qualified [Desired Position] with comprehensive background in providing exceptional customer service in fast-paced restaurant environments. Known for efficiently managing high-volume tables and ensuring guest satisfaction. Demonstrated teamwork and communication skills through seamless coordination with kitchen staff and fellow servers.
Overview
2
2
years of professional experience
Work History
Restaurant Waiter
El Toro
08.2023 - Current
- Cultivated warm relationships with regular customers.
- Answered customers' questions, recommended items, and recorded order information.
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
- Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
- Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
- Balanced excellent customer service with efficient task completion by multitasking effectively throughout each shift.
- Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
- Addressed guest concerns promptly and professionally, fostering a positive dining atmosphere.
- Utilized time management skills to prioritize tasks effectively during busy shifts, ensuring prompt attention to all guests'' needs.
- Contributed positively to the overall workplace culture through proactive communication, problem-solving, and a commitment to continuous improvement.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Effectively communicated dietary restrictions and allergies to kitchen staff, ensuring accurate meal preparation for guests.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Education
High School Diploma -
Springfield High
Springfield, OH05-2025
Skills
- Customer service
- Problem-solving
- Cash handling
- Memory retention
- Guest engagement
- Complaint resolution
- Attention to detail
- Service prioritization
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Restaurant Waiter
El Toro
08.2023 - Current
High School Diploma -
Springfield High
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