Roman Calloway
Branch Operations Manager I Master's In HR
Pflugerville,TX
Summary
Encouraging HR Professional and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
11
11
years of professional experience
13
13
years of post-secondary education
2
2
Certifications
Work History
Branch Operations Manager
Core Personnel Staffing Company
10.2023 - Current
- Managed daily branch operations for optimal productivity and customer satisfaction.
- Supervised a team of employees, fostering a positive work environment and emphasizing professional growth.
- Performed monthly compliance checks.
- Contributed to ongoing process improvements that led to increased efficiency across various aspects of branch operations.
- Trained employees on proper procedures and strategies to improve productivity.
- Improved branch efficiency by streamlining operations and implementing new processes.
- Developed strong relationships with clients, resulting in increased loyalty and repeat business.
Aerospace Medical Technician
United Stated Air Force
10.2021 - Current
- Planned, provided, and evaluated routine patient care and treatment of beneficiaries to include flying and special operational duty personnel
- Organizes the medical environment, performs and directs support activities for patient care situations, including contingency operations and disasters.
Operations Manager
Employbridge
Austin, TX
1 2022 - 10.2023
- Managed day-to-day activities of the branch, assured that all functions were covered appropriately, orders filled successfully, and all support processes were fulfilled promptly for staffing requirements, expectations and developed value-added services to support changing client needs
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Recruited individuals for staff positions and developed them to perform their positions competently by providing consistent and ongoing training, leadership, and feedback.
- Participated with management and staff in developing the branch's budget and goals.
- Monitored the branch's financial performance continually, taking action as necessary to align actual performance with budget expectations.
- Responsible for hire and terminate employees, or the employee's suggestions and recommendations as to the hiring, termination, advancement, promotion, or any other change of status of other employees.
- Promoted community awareness of the company by actively participating in local functions and consciously positioning our company as a focus for community support.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
Staff Performance Manager
Employbridge
07.2020 - 01.2022
- Anticipated staffing requirements and expectations and developed value-added services to support changing client needs.
- Coordinated activities to fulfill client needs, including as appropriate the recruitment, screening, interviewing, and hiring of individuals for assignment
- Improved team performance by implementing new KPI tracking systems and providing regular feedback.
- Spearheaded change management initiatives that improved organizational adaptability and resilience during challenging times.
- Maintained all support functions for field employees at client site, including but not limited to timekeeping system, payroll and attendance reports, invoicing, productivity reports, field employee orientations and performance evaluations, and exit interviews.
Talent Acquisition Specialist
Employbridge
11.2017 - 01.2020
- Managed full-cycle recruiting process for multiple roles simultaneously while maintaining high-quality standards in candidate assessment and selection.
- Collaborated with hiring managers to determine job requirements and understand departmental needs.
- Oriented, dispatched, and managed the field employee workforce, including counseling, disciplining, and terminating.
- Acted as the primary liaison with clients; evaluates skills required for each job assignment and troubleshoots and addressed clients' complaints.
- Reduced time-to-fill for open positions by implementing efficient recruitment strategies and effective collaboration with hiring managers.
Researcher (Motivation and Organizational Learning)
Mexican Council of Science and Technology
08.2013 - 10.2016
- Performed studies of correlation statistic for organizational motivation and learning strategies in organizations
- Oversaw Brazilian Business & Culture Program at University of São Paulo in Brazil
- Developed subjects such as: conflict and negotiation across cultures, foundations of inter-cultural service, leadership and management, Brazilian legal environment, topics on Brazilian economy food & agricultural business
- Created scientific article about geographic concentration of patents as an indicator of Technological Innovation in Mexico in the years 2009 - 2017" Authors: Roman Calloway, Geciane Silveira Porto. National Association of Graduate Studies and Research in Management, Belo Horizonte, Brazil.
Education
SHRM - Certificate Program HR Management
University of Texas At Austin
Austin, TX 03.2019 - 11.2019
MBA - Human Resources Management
University of Sao Paulo
Sao Paulo, Brazil 08.2013 - 12.2015
Bachelor of Arts - Cultural Studies
School of Arts State of Mexico
State Of Mexico 07.2007 - 07.2013
BBA - Business Management
Autonomous University of The State of Mexico
State Of Mexico 09.2007 - 01.2012
Skills
Operations Management
Staff Management
MS Office
Team Leadership
Data Analysis
Performance reporting
Business Development
Planning and Implementation
Customer Retention
Forecasting and Scheduling
P&L Management
Management information systems
Strategic Partnerships
Customer Relationship Management (CRM)
Benefits Administration
Compensation analysis
FMLA comprehension
Employment law knowledge
Certification
EMT - Certified Emergency Medical Technician
Languages
Spanish
Portuguese
English
References
Furnished upon requested
Timeline
Basic Life Support
06-2024
Branch Operations Manager
Core Personnel Staffing Company
10.2023 - Current
EMT - Certified Emergency Medical Technician
08-2022
Aerospace Medical Technician
United Stated Air Force
10.2021 - Current
Staff Performance Manager
Employbridge
07.2020 - 01.2022
SHRM - Certificate Program HR Management
University of Texas At Austin
03.2019 - 11.2019
Talent Acquisition Specialist
Employbridge
11.2017 - 01.2020
MBA - Human Resources Management
University of Sao Paulo
08.2013 - 12.2015
Researcher (Motivation and Organizational Learning)
Mexican Council of Science and Technology
08.2013 - 10.2016
BBA - Business Management
Autonomous University of The State of Mexico
09.2007 - 01.2012
Bachelor of Arts - Cultural Studies
School of Arts State of Mexico
07.2007 - 07.2013
Operations Manager
Employbridge
1 2022 - 10.2023
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