Roman Castro
Chula Vista,CA
Summary
Enthusiastic and fast learning worker looking to use extensive customer service experience to create an impact in the technology field. Driven by passion to meet the needs of all clients. Meticulous and resilient in handling any complex issues that might arise.
Overview
5
5
years of professional experience
Work History
Glazer
Tower Glass
04.2023 - Current
- Fabricate and install required hardware and moldings for glass installations.
- Secure glass panes into frames and sashes using clips, points or moldings, adding weather seals or putty around pane edges to seal joints.
- Identify obstacles and use independent judgment to make decisions and solve problems.
- Demonstrate excellent interpersonal and communication skills in liaising with supervisors, coworkers, and clients.
- Contributed to business objectives and project management tasks on over 3 projects from conceptualization to completion
Air Conditioning Technician
Jackson Mechanical
07.2022 - 03.2023
- Installed and maintained commercial grade equipment
- Discussed heating and cooling system malfunctions with customers to isolate problems and verify corrected malfunctions.
- Disassembled, modified, and repaired digital control systems
- Responded to emergency HVAC service requests promptly, finding swift resolutions.
- Started and finished extensive government projects that spanned over 3 month periods
Supervisor
Starbucks
09.2021 - 07.2022
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Maintained professional demeanor under stressful situations with guests and vendors
- Evaluated staff performance and provided coaching to address inefficiencies.
- Lead efforts in managing staff during peak business hours of 100+ guests
Barista/Coffee Attendant
Marriott Marquis San Diego Mariana
08.2018 - 09.2021
- Prepared specialty coffee beverages and food items efficiently while maintaining quality
- Pleasantly interacted with guests during hectic periods to promote fun, positive environment.
- Managed drawers of $1000 with accurate cash drops
- Listened carefully to guest requests and created personalized, delicious beverages, which improved sales.
- Conflict resolution with guest complaints
- Mastered working large scale conferences and events such as comic-con with 2000+ guests in attendance
Education
COMPTIA A+ (in Progress)
High School Diploma -
Sweetwater High School
National City, CA06.2018
Skills
- Hand and Power Tools
- Equipment Assembly
- POS Terminal Operation
- Customer Service and Communication
- Diagnostic Procedures
- Workplace Organization
Timeline
Glazer
Tower Glass
04.2023 - Current
Air Conditioning Technician
Jackson Mechanical
07.2022 - 03.2023
Supervisor
Starbucks
09.2021 - 07.2022
Barista/Coffee Attendant
Marriott Marquis San Diego Mariana
08.2018 - 09.2021
COMPTIA A+ (in Progress)
High School Diploma -
Sweetwater High School
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