Roman Davis

• Drove revenue growth by identifying, qualifying, and managing client accounts with a strong focus on detail and accuracy
• Successfully positioned ControlOne as a comprehensive SD-WAN and security solution, addressing complex client challenges through investigative problem-solving
• Utilized a consultative approach to assess client needs, analyze risks, and recommend tailored solutions
• Maintained detailed records in Hubspot CRM, tracking sales activities, client interactions, and follow-ups with precision
• Collaborated with cross-functional teams to resolve client concerns, ensuring seamless service delivery and customer satisfaction
• Demonstrated strong communication and negotiation skills, effectively handling objections and clarifying technical concepts
• Proficient in utilizing sales enablement tools to streamline workflows and improve efficiency in a fast-paced environment

• Delivered exceptional customer service by assisting with new activations, troubleshooting device issues, and educating customers on T-Mobile's products and services
• Consistently met and exceeded sales targets by identifying customer needs and recommending tailored wireless solutions
• Provided expert technical support, resolving customer issues efficiently to improve satisfaction and reduce escalations
• Collaborated with team members to drive store performance, enhance customer retention, and increase revenue
• Maintained up-to-date knowledge of T-Mobile's latest plans, promotions, and devices to ensure accurate and effective customer recommendations

• Built and sold premium home theater and appliance packages by assessing client needs and providing tailored solutions.

• Utilized Symphony CRM to document client interactions, track sales, and manage follow-ups with precision and attention to detail.

• Maintained ongoing communication with customers via phone, email, and in person, ensuring seamless service and fostering long-term relationships.

• Investigated customer concerns, identified solutions, and provided clear recommendations to enhance satisfaction and retention.

• Thrived in a fast-paced, client-facing role that required strong problem-solving skills and the ability to explain complex product features in an easy-to-understand manner.

• Boosted overall sales by achieving our daily sales goals as well as personally selling and hitting my mark of 1.5 Million in the year
• Consulted with customers about there the various carries we offer such as (AT&T, Verizon, & T-Mobile) setting them up with new lines or assisting with upgrades
• Worked and communicated with my peers and 3rd party vendors around me to build a relationship with other brands and companies
• Spent a lot of time with team development, curating a team of salesmen to help our store hit our daily and monthly quotas
• Assisted with management duties such as being a key holder, pulling the registers as well as conducting interviews