Summary
Overview
Work History
Education
Skills
Painting,Tatooing, Designing, Computer, and Typing
Languages
Timeline
Generic

Roman Dominguez

Brownsville,TX

Summary

Handles team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner successful at coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature. Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement. Promoted customer satisfaction by managing team to achieve specific purchase order and delivery date based on priority. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.


Experienced call center representative with 4 months of hands-on experience in the healthcare industry. Proven track record of effectively handling healthcare-related inquiries, providing exceptional customer service, and navigating complex medical information. Demonstrated ability to communicate with empathy and professionalism while adhering to industry regulations and maintaining patient confidentiality.”

Overview

2
2
years of professional experience

Work History

Shift Supervisor

Wendys Restaurant
09.2021 - Current
  • Enhanced team productivity by implementing efficient shift scheduling and task delegation.
  • Reduced employee turnover rate by fostering a positive work environment and addressing staff concerns promptly.
  • Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
  • Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
  • Maintained workplace safety by enforcing strict adherence to company policies and industry regulations.
  • Increased sales performance through effective upselling techniques and staff training initiatives.
  • Collaborated with management to develop strategies for boosting overall store performance, leading to higher profit margins.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Responded to and resolved customer questions and concerns.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Enforced company policies and regulations with employees.

Customer Service Representative

Maximus Federal
11.2023 - 02.2024
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Implemented feedback loops that encouraged continuous improvement among team members by sharing insights about exceptional service delivery techniques.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Responded to customer requests for products, services, and company information.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Maintained up-to-date knowledge of product and service changes.
  • Delivered prompt service to prioritize customer needs.

Education

High School Diploma -

James Pace Early College High Schol
Brownsville, TX
06.2021

Skills

  • Customer-Oriented
  • Inventory Control
  • Schedule Management
  • Search Engine Optimization
  • Cash Handling Expertise
  • Conflict Resolution Techniques
  • Workplace Safety
  • Inventory Control and Record Keeping
  • Training and Mentoring
  • Staff Management
  • Policy Enforcement
  • Employee Training
  • Sales Monitoring
  • Customer Service
  • Leadership Abilities
  • Quality Assurance

Painting,Tatooing, Designing, Computer, and Typing

I have a deep passion for realism painting. I find joy in capturing the intricacies of life through my art, whether it's the play of light and shadow or the fine details of my subjects. The process of creating realistic portrayals is both challenging and incredibly rewarding for me.

Designing is another one of my hobbies. I love exploring different forms of design, from graphic design to interior design. I enjoy the creative process of bringing ideas to life and creating visually appealing and functional designs.

Tattooing is a hobby that allows me to express my creativity on a different canvas. I appreciate the significance of tattoos as a form of self-expression and body art, and I take pleasure in creating meaningful and beautiful designs for myself and others.

I am also passionate about computers. Building and tinkering with computers is a hobby that I find both intellectually stimulating and enjoyable. I also delve into programming and digital art creation, using the power of technology to express my creativity.

Finally, I have developed a strong interest in typing. I take pride in my ability to type efficiently and accurately, recognizing the importance of this skill in both my professional and personal endeavors. Whether it's for work or creative writing, I value the ability to express myself through proficient typing.

These hobbies reflect my diverse interests and allow me to express myself in various creative and technical ways.

Languages

Spanish
Limited Working

Timeline

Customer Service Representative

Maximus Federal
11.2023 - 02.2024

Shift Supervisor

Wendys Restaurant
09.2021 - Current

High School Diploma -

James Pace Early College High Schol
Roman Dominguez