Roman Evans

Flagstaff

Summary

Team member at Maverick Helicopters focused on maintaining high guest service standards and ensuring flight safety. Experience includes training new employees and managing multiple communication channels. Former member of Tusayan Fire Department with skills in emergency response and public assistance. Proficient in cash handling and Microsoft programs.

Overview

years of professional experience

Certification

Work History

Front Desk Agent / Dispatcher

Maverick Helicopters

Grand Canyon, AZ

06.2020 - Current

Check in guests for tours, while accurately relaying and collecting essential information.
Answered phone calls to facilitate reservations and address any inquiries.
Collected payments for tours and merchandise via cash or credit card.
Assigned seating in helicopters according to FAA regulations.
Dispatched in-flight pilots and assisted with in-flight requirements.
Trained new employees on operational procedures and customer service standards.

Volunteer Firefighter

Tusayan Fire District

Tusayan, AZ

12.2022 - 04.2024

Delivered emergency assistance for fire, medical, and motor vehicle incidents.
Conducted routine safety inspections and training for public safety.
Participated in regular training to enhance emergency preparedness and physical stamina.
Maintained and serviced critical equipment necessary for operational efficiency.
Facilitated training and support for new employees during training academies.

Education

Bachelor of Science - Business Management

Northern Arizona University

Flagstaff, AZ

05-2027

GED -

Grand Canyon High School