Roman Faizrov
New York City
Summary
Business and hospitality professional with international experience in hotel management, pharmacy customer service, and healthcare consulting projects. Recognized for academic excellence (Delta Mu Delta Honor Society) and skilled in customer relations, financial operations, digital marketing, and strategic program development. Adept at leading projects with measurable impact, including referral program design for healthcare organizations.
Overview
6
6
years of professional experience
Work History
Night Auditor (Internship, CPT Program)
Meadowlands Plaza Hotel
01.2024 - 01.2025
- Welcomed late-arriving guests and managed check-in/check-out procedures.
- Answered guest inquiries, provided local area information, and handled phone calls.
- Resolved guest complaints or escalated issues to management as needed.
- Balanced daily financial transactions (room charges, payments, POS reports).
- Prepared daily reports for management (occupancy, revenue, shift logs).
- Reconciled cash drawers and credit card transactions, correcting posting errors.
- Maintained professional service standards during overnight shifts.
Pharmacy Customer Service Representative (Internship, CPT Program)
S&K Pharmacy
01.2023 - 01.2023
- Greeted customers and assisted with navigation in the pharmacy.
- Handled phone and online inquiries regarding prescriptions and services.
- Accepted prescriptions, verified insurance information, and updated records.
- Provided customers with non-clinical product information.
- Maintained HIPAA compliance and confidentiality of patient data.
Junior Administrator
Barvikha Hotel & SPA 5* (Leading Hotels of the World)
07.2020 - 10.2021
- Managed front desk operations, guest check-in/check-out, and concierge services.
- Distributed tasks among reception staff and conducted ongoing service audits.
- Prevented and resolved conflict situations to ensure guest satisfaction.
Bellman
Sheraton Palace Hotel 5*
07.2019 - 04.2020
- Assisted guests with luggage and handled special requests.
- Prepared reception desk for operations and processed official guest forms.
Education
MBA - Business Administration and Management
Westcliff University
Miami, FL08.2025
Bachelor's Degree - Hospitality Service
Russian State University of Tourism And Service
Moscow, Russia06.2021
Skills
- Customer Service & Conflict Resolution
- Financial Reporting & Audit
- Digital Marketing (SEO, Google Ads, Meta)
- Referral Program Development
- Communication & Team Collaboration
- Decision Making
- Bilingual: English & Russian
- Front desk operations
- Multitasking and organization
Timeline
Night Auditor (Internship, CPT Program)
Meadowlands Plaza Hotel
01.2024 - 01.2025
Pharmacy Customer Service Representative (Internship, CPT Program)
S&K Pharmacy
01.2023 - 01.2023
Junior Administrator
Barvikha Hotel & SPA 5* (Leading Hotels of the World)
07.2020 - 10.2021
Bellman
Sheraton Palace Hotel 5*
07.2019 - 04.2020
MBA - Business Administration and Management
Westcliff University
Bachelor's Degree - Hospitality Service
Russian State University of Tourism And Service
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