Roman Flores
Texas Finest LLC
San Antonio,TX
10
years of professional experience
Detail-oriented Operational Support Specialist committed to maintaining safety standards and enhancing operational efficiency in fast-paced environments. Achieved productivity through strong problem-solving skills and effective teamwork, fostering a safe and organized workplace. Focused on delivering quality results and supporting team goals with a reliable and adaptable approach.
Work History
Helper
6 Months- Assisted in daily operational tasks to ensure efficient workflow and productivity.
- Supported team members by organizing tools and materials for various projects.
- Maintained cleanliness and organization of work areas to promote safety standards.
- Operated basic machinery under supervision to gain practical experience.
- Assisted skilled laborers in executing daily tasks efficiently and safely.
- Followed directions from supervisors to complete assigned tasks accurately.
- Monitored inventory levels of materials and reported shortages to supervisors.
- Operated hand tools and power equipment safely, reducing risk of injury or damage to property during construction projects.
- Assisted in loading and unloading materials to ensure efficient workflow.
- Learned new techniques quickly and applied them effectively in daily tasks.
- Reported any safety hazards immediately to promote a safe working environment.
- Completed basic carpentry tasks such as framing walls, installing doors, windows, and trim work for aesthetically pleasing results.
- Performed daily site inspections, identifying potential hazards or areas in need of attention, promoting a safe work environment for all team members.
- Mixed mortar and concrete.
- Performed roofing installations.
- Assisted with plastering, tiling and carpentry.
- Erected scaffolding, frames and formwork.
- Dug trenches and backfilled holes to prepare for construction site.
- Performed demolition work on existing structures.
- Tested construction equipment to verify working condition.
- Proven ability to learn quickly and adapt to new situations.
Security Officer
2 Years 4 Months- Conducted regular patrols to deter criminal activity and enforce facility rules.
- Monitored premises to ensure safety and security compliance.
- Responded promptly to incidents, coordinating with law enforcement.
- Managed access control systems, verifying identities of visitors and employees.
- Trained new security personnel on protocols and emergency procedures.
- Implemented conflict resolution strategies to de-escalate potentially hazardous situations.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Checked and verified photo identification prior to granting facility access.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Reported suspicious activities and persons to law enforcement.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
Shift Lead
2 Years 5 Months- Supervised daily operations to ensure efficient workflow and high-quality service delivery.
- Trained and mentored new team members on company standards and procedures.
- Managed inventory levels, reducing waste through effective stock control practices.
- Developed staff schedules to optimize coverage during peak hours while maintaining labor costs.
- Conducted regular training sessions on safety protocols to maintain compliance with health regulations.
- Resolved customer complaints promptly, fostering a positive dining experience and loyalty.
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Helped store management meet standards of service and quality in daily operations.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enhanced customer satisfaction through effective conflict resolution and prompt service.
- Supported upper management during critical decision-making processes by providing valuable insights based on firsthand experiences from shift operations.
- Mentored team members in professional development activities that ultimately led to promotions within the organization.
- Completed cash and credit card transactions accurately using POS software.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
- Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
Lot Porter
1 Year 5 Months- Managed vehicle inventory, ensuring optimal organization and accessibility for efficient operations.
- Assisted customers with vehicle retrieval, enhancing overall satisfaction through prompt service.
- Operated shuttle services to transport clients and staff, improving operational efficiency.
- Conducted regular inspections of parking areas to maintain cleanliness and safety standards.
- Implemented strategies for effective space utilization in parking lots, maximizing capacity and revenue potential.
- Monitored equipment performance and reported maintenance needs, ensuring optimal functionality at all times.
- Maintained physical appearance of lot to attract customers to business.
- Operated vacuums and floor polishers to avoid malfunctions and expensive repairs.
- Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
Kitchen Shift Lead
2 Years 9 Months- Supervised daily kitchen operations ensuring adherence to food safety and quality standards.
- Trained and mentored team members on efficient cooking techniques and customer service excellence.
- Coordinated inventory management, optimizing stock levels to reduce waste and improve efficiency.
- Implemented process improvements that enhanced workflow and reduced service times during peak hours.
- Developed schedules to ensure adequate staffing for high-volume periods while managing labor costs.
- Conducted regular performance evaluations of kitchen staff, providing constructive feedback for continuous improvement.
- Actively participated in quarterly menu planning meetings, providing input regarding ingredient sourcing and dish feasibility for optimal execution.
- Assisted with catering orders as needed, coordinating logistics for successful event execution while maintaining high culinary standards.
- Maintained a clean and organized workspace, ensuring adherence to health and safety regulations.
- Managed inventory levels to reduce food spoilage while maintaining adequate stock for daily operations.
- Ensured proper rotation of food items to maintain freshness and prevent cross-contamination risks.
- Improved kitchen efficiency by streamlining food prep processes and minimizing waste.
- Evaluated staff performance regularly, identifying opportunities for professional growth and providing support as needed through coaching or additional training resources.
- Streamlined kitchen workflow by developing task checklists for each shift, resulting in increased productivity levels.
- Implemented portion control guidelines, reducing overall food costs without sacrificing dish quality or presentation standards.
- Trained new employees on kitchen policies, procedures, and equipment usage, promoting a collaborative work environment.
- Coordinated with front-of-house staff during peak service times to ensure seamless order flow from the kitchen to tables of waiting guests.
- Boosted employee morale by fostering a positive workplace culture through regular recognition of achievements and constructive feedback sessions.
- Monitored equipment functionality regularly, addressing maintenance issues proactively to minimize downtime and maintain consistent kitchen operations.
- Checked and tested foods to verify quality and temperature.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Developed kitchen staff through training, disciplinary action, and performance reviews.
- Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
- Implemented and maintained food safety and sanitation standards to establish safe handling and preparation of food.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Designed and maintained menus to offer a a variety of high quality and consistency of dishes.
- Developed and maintained professional relationships with suppliers to acquire high-quality ingredients and products with reasonable prices.
- Calculated prices of ingredients to monitor food costs and control expenses.
- Cleaned and maintained work areas, equipment and utensils.
Education
High School Diploma
Skills
Equipment operation
Team collaboration
Work site preparation
Basic framing
Construction support
Site preparation
Truck loading
Punctual reliability
Adaptability
Physical stamina
Material handling
Excellent communication
Following directions
Decision-making
Problem-solving
Adaptability and dependability
Task prioritization
Teamwork and collaboration
Multitasking
Reliability
Organizational ability
Installation skills
Site operations
Teamwork and collaboration
Team coordination
Crisis management
Dependability
Critical thinking
Computer skills
Calm under pressure
Problem resolution
Timeline
Helper
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02.2026 - CurrentRead More
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Kitchen Shift Lead
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High School Diploma
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