Roman Gomez

-Processed customer orders efficiently while maintaining accuracy and a friendly, welcoming atmosphere.

-Handled cash, card transactions, and register balancing with attention to detail and reliability.

-Provided quick, courteous service during high‑volume rush periods, ensuring positive customer experiences.

-Contributed to a fast‑paced, team‑oriented environment by staying adaptable and solution‑focused.

-Managed grill, cash register, and prep stations while maintaining a clean and organized workspace.

-Managed Front Desk calls, student arrivals, messages, and meetings.

-Audited office budget and technology inventory to maintain accurate reports of the office.

-Provided student support by addressing developing issues with office staff.

-Oversaw content creation for DOS Social Media, increasing engagement by 309% in 30 days.

-Processed documents through scanning, filling, and faxing while following UTEP guidelines

-Supported daily operations of a high‑volume campus food pantry, serving an average of 100-150 students per week.

-Assisted clients with respect and confidentiality, helping them select items and access additional campus resources.
-Managed inventory by restocking shelves and organizing donations to ensure consistent availability of essential items.
-Participated with other student organizations and community partners to facilitate food drives and donation events.
-Maintained a clean, safe, and welcoming environment by following food‑handling guidelines and pantry protocols.
-Used organizational systems (e.g., excel spreadsheets, intake forms, microsoft teams (for meetings/ contact between offices) to record usage data and improve service efficiency.
-Trained new volunteers and employees on pantry procedures, customer service expectations, and safety standards.