Roman Gonzales
San Diego,CA
Summary
Proven leader with a track record at Pizza Hut, enhancing customer satisfaction and streamlining operations. Excelled in decision-making and leadership, significantly improving team efficiency and compliance. Skilled in cash handling and fostering a sociable workplace, adept at resolving customer issues, ensuring a high-quality service environment.
Overview
2
2
years of professional experience
Work History
Shift Lead
Pizza Hut
02.2023 - Current
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Resolving customer complaints and concerns.
CSR
Pizza Hut
06.2022 - Current
Answering customer phone calls, prepping food for the following days, providing customer service at the counter, maintaining store cleanliness.
Education
High School Diploma -
Grossmont High School
La Mesa, CA06.2023
Skills
- Decision-making capabilities
- Customer service and satisfaction
- Leadership capabilities
- Finishing tasks on time
- Compliance with company standards
- Cash handling
Timeline
Shift Lead
Pizza Hut
02.2023 - Current
CSR
Pizza Hut
06.2022 - Current
High School Diploma -
Grossmont High School
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