ROMAN HUNT
Elgin
Summary
Strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Certified Technician
Mod Techs Inc
06.2024 - Current
- Performed adjustments, calibrations, and inspections for Modula products.
- Reduced downtime for clients by quickly diagnosing and resolving technical problems.
- Performed comprehensive system analysis, identifying underlying issues before they escalated into major problems.
Lead Agent
BEST BUY GEEK SQUAD
06.2021 - 06.2024
- Build client relations through product-based knowledge and make recommendations in order to achieve optimal performance
- Identify, troubleshoot, and resolve both mechanical and technical issues
- Provide efficient on-site tech support for new or existing clients in a timely manner achieving complete customer satisfaction
- Manage documentation and create detail-oriented reports for each service request
Shift Manager
ALDI
06.2019 - 05.2021
- Managed and motivated employees to be productive and engaged in work.
- Supervise the day-to-day operations and act as a liaison between upper management and human resources
- Manage a dynamic staff of employees, organize personnel schedules with a clear understanding of human resources and policies
Education
Associate of Applied Science - Computer Science, Business Administration
Northern Illinois University
DeKalb, IL01-2022
High School -
Evanston Township High School
01.2018
Skills
- Reliability
- Customer Service
- Communication
- Critical Thinking
- Leadership
- Problem Solving
Certification
- OSHA Safety Certification - Occupational Safety and Health Administration.
- Google IT Support Professional Certificate
Timeline
Certified Technician
Mod Techs Inc
06.2024 - Current
Lead Agent
BEST BUY GEEK SQUAD
06.2021 - 06.2024
Shift Manager
ALDI
06.2019 - 05.2021
- OSHA Safety Certification - Occupational Safety and Health Administration.
- Google IT Support Professional Certificate
Associate of Applied Science - Computer Science, Business Administration
Northern Illinois University
High School -
Evanston Township High School
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