Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Roman Jaquez

Miami Gardens,FL

Summary

Dynamic General Manager with a proven track record at VPNE Parking Solutions, excelling in leadership and client relations. Spearheaded strategies that boosted revenue through effective upselling and optimized staff scheduling, enhancing operational efficiency. Committed to training and development, fostering a high-performing team dedicated to exceptional service delivery. Professional managerial candidate with deep understanding of operational excellence and team leadership. Proven ability to drive growth and enhance productivity through strategic planning and effective resource management. Emphasizes collaboration and adaptability to meet organizational goals, showcasing excellent problem-solving and decision-making abilities.

Overview

4
4
years of professional experience
1
1
Certification

Work History

General Manager

VPNE Parking Solutions
03.2022 - Current
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Boosted revenue through effective upselling of additional services such as car washes or detailing packages.
  • Conducted regular performance evaluations, offering constructive feedback to promote professional growth among team members.
  • Addressed customer concerns promptly, maintaining a high level of professionalism in all interactions.
  • Reduced customer wait times with well-organized parking lot layouts and clear signage.
  • Promoted a culture of teamwork and open communication within the department, boosting overall employee morale and job satisfaction levels.
  • Coordinated with maintenance teams to ensure timely repairs of equipment, reducing downtime and lost productivity due to technical issues.
  • Spearheaded efforts to obtain necessary permits and licenses for the operation of valet parking services at various locations.
  • Optimized staff scheduling in accordance with business needs, ensuring adequate coverage during peak hours while minimizing labor costs.
  • Monitored inventory levels of essential supplies to prevent shortages or delays in service provision.
  • Ensured compliance with local regulations and industry best practices, regularly reviewing and updating policies to maintain a high standard of service delivery.
  • Evaluated employee performance in quarterly and annual reviews.
  • Resolved customer complaints or problems to decrease escalation issues to corporate.
  • Trained service staff on latest policies and procedures.
  • Explained regulations, policies, or procedures to new-hires to confirm understanding and compliance.

Assistant Store Manager

Burger King
03.2021 - 03.2022
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
  • Ensured compliance with all health department regulations, maintaining high standards of sanitation throughout the establishment.
  • Streamlined kitchen operations by organizing workflows more effectively, resulting in reduced wait times for customer orders.
  • Conducted employee performance evaluations, providing constructive feedback to encourage professional growth and development.
  • Created and implemented policies to achieve customer satisfaction and maintain food service standards.
  • Increased sales through effective promotion of daily specials and upselling menu items to customers.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
  • Tracked daily sales transactions and invoices for accurate and updated financial reporting.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Oversaw food preparation and monitored safety protocols.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
  • Implemented effective inventory control systems to reduce food spoilage and waste.
  • Maximized quality assurance by completing frequent line checks.
  • Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.

Education

GED -

Florida GED
Miami, FL

Skills

  • Leadership and team building
  • Problem resolution / Customer relations
  • Training and development
  • Staff training and development
  • Inventory control / Cost analysis and savings
  • Verbal and written communication
  • Employee scheduling
  • Staff training and development
  • Administrative skills
  • Client relations / retention
  • Labor cost controls
  • Performance evaluations and improvement
  • Business development and administration

Certification

  • Certified in Food and Beverages, Burger King - 2022

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

General Manager

VPNE Parking Solutions
03.2022 - Current

Assistant Store Manager

Burger King
03.2021 - 03.2022

GED -

Florida GED