ROMAN JOHNSON
RACINE,WI
Summary
Proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction
Overview
17
17
years of professional experience
Work History
Warehouse Manager
Komatsu Mining
Oak Creek, WI
10.2018 - 02.2022
- Resolved problems, improved operations and provided exceptional service.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Learned and adapted quickly to new technology and software applications.
Warehouse Manager
Reinhart Food Distribution
Oak Creek, WI
06.2012 - 01.2018
- Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.
- Improved delivery plans with strong scheduling knowledge, organizational skills, and route development expertise.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
- Reviewed established business practices and improved processes to reduce expenses.
Case Worker Supervisor
Dept. Of Children & Family Services
Jacksonville, FL
05.2005 - 06.2012
- Supervised overall client services and acted as liaison between clients, caregivers and service providers.
- Created treatment or service plan meeting each client's individualized needs.
- Collaborated with community services & agencies to ensure client needs were met.
- Developed constructive working relationships by mentoring, problem solving, negotiating, & addressing challenges
Education
Bachelor of Arts - Business Administration
Florida State College
Jacksonville, FL02.2004
Skills
- Logistics
- Warehouse Operations
- Workflow Management
- Call Center Operations
- Policy Enforcement
Timeline
Warehouse Manager
Komatsu Mining
10.2018 - 02.2022
Warehouse Manager
Reinhart Food Distribution
06.2012 - 01.2018
Case Worker Supervisor
Dept. Of Children & Family Services
05.2005 - 06.2012
Bachelor of Arts - Business Administration
Florida State College
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