Proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction
Overview
17
17
years of professional experience
Work History
Warehouse Manager
Komatsu Mining
Oak Creek, WI
2018.10 - 2022.02
Resolved problems, improved operations and provided exceptional service.
Assisted with day-to-day operations, working efficiently and productively with all team members.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Learned and adapted quickly to new technology and software applications.
Warehouse Manager
Reinhart Food Distribution
Oak Creek, WI
2012.06 - 2018.01
Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.
Improved delivery plans with strong scheduling knowledge, organizational skills, and route development expertise.
Cleaned and maintained warehouse in compliance with OSHA safety standards.
Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
Reviewed established business practices and improved processes to reduce expenses.
Case Worker Supervisor
Dept. Of Children & Family Services
Jacksonville, FL
2005.05 - 2012.06
Supervised overall client services and acted as liaison between clients, caregivers and service providers.
Created treatment or service plan meeting each client's individualized needs.
Collaborated with community services & agencies to ensure client needs were met.
Developed constructive working relationships by mentoring, problem solving, negotiating, & addressing challenges
Education
Bachelor of Arts - Business Administration
Florida State College
Jacksonville, FL
02.2004
Skills
Logistics
Warehouse Operations
Workflow Management
Call Center Operations
Policy Enforcement
Timeline
Warehouse Manager
Komatsu Mining
2018.10 - 2022.02
Warehouse Manager
Reinhart Food Distribution
2012.06 - 2018.01
Case Worker Supervisor
Dept. Of Children & Family Services
2005.05 - 2012.06
Bachelor of Arts - Business Administration
Florida State College
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