Roman Madrid
Pasco,WA
Summary
Team Oriented | Customer Service | Dependable
Roman Madrid is an I.T. Network Engineer seeking to supplement income during evenings and weekends.
Overview
11
11
years of professional experience
Work History
Network Engineer
North Wind Group
09.2023 - Current
- Monitor network performance to diagnose and resolve complex network problems.
- Provided end-to-end engineering and installation of route-based IP network solutions.
- Perform troubleshooting using Cisco switches, Cisco ISE and Cisco WLC.
Systems Administrator
North Wind Group
12.2021 - 10.2023
- Critical evaluation, configuration, and management of commercial enterprise network infrastructure.
- Analyze applications that safeguard nuclear materials.
- Triage incidents of Hanford site applications.
Network Technician - Subcontractor
Field Nation
02.2022 - 11.2023
- Install new and troubleshoot current hardware: Routers, switches, Servers, WAPs, Point of Sale, PCs, PBX, POE injectors, CC terminals, UPS, and Polycom equipment, and IP Cameras.
- Run cabling, install data drops, and patch panels for new node installations.
- Use network tester to trace cabling, test signal, and wire mapping.
- Patch panel punch-down and installation in server racks.
- Perform network circuit cutovers.
Data Center Operations Technician
Amazon Web Services
08.2021 - 12.2021
- Consoling into hosts for maintenance, troubleshoot, and repair.
- 1st responder for rack outages.
- Troubleshoot console switches.
- Troubleshoot Top of Rack switches.
- Manage high severity trouble tickets.
- Prioritizing high severity ticket escalations.
- Diagnosing and triaging trouble tickets.
- Upgrade firmware.
- Executes prewritten scripts and IPMI commands.
- Linux troubleshooting.
- Manages work in Amazon ticketing systems including Remedy.
- Works with technical team leads to consult process issues and improvement.
- Troubleshoot copper and fiber cabling including initial installation testing as well as connectivity issues with previously deployed copper or fiber cabling.
- Provides training and leadership for newly hired technicians.
AWS Data Center Operations Technician
TekSystems (Contract)
10.2020 - 08.2021
- Triage and repair data center & network hardware including switches and servers.
- Upgrade firmware.
- Executes prewritten scripts and IPMI commands.
- Linux troubleshooting.
- Manages work in Amazon ticketing systems.
- Works with technical team leads to consult process issues and improvement.
- Troubleshoot copper and fiber cabling including initial installation testing as well as connectivity issues with previously deployed copper or fiber cabling.
- Provides training and leadership for newly hired technicians.
I.T. Technician
TCT Computer Solutions
03.2020 - 10.2021
- Provide customers with professional IT support on-site, by remote, and by telephone.
- Help desk troubleshooting
- Office 365 Administration.
- Editing scripts and batch files.
- Network, wired, and wireless support including switches, routers, and hotspot configurations.
- Provide support for Mac, Windows PC, Linux/Unix, Android, and iOS.
- Configure users, permissions, and groups in Windows Server.
- Configure Active Directory in Windows Server.
- Set up VPNs and Remote Desktop Protocol.
- Configure / troubleshoot firewalls – hardware and software.
- Join end devices to domain.
- Installs virtual clients: Citrix, VM Horizon.
- Installs switches.
- Use remote tools: Atera, Kaseya VSA, Screen Connect.
- Manage anti-virus consoles with Sentinel One, Deep Instinct, and Webroot.
- Manage work with Kaseya BMS Tiger Paw ticketing systems.
- Troubleshoot LAN, WAN connectivity.
- Terminate copper cabling and install ethernet drops.
Ophthalmic Technician
Proliance Retina
09.2019 - 03.2020
- Eye exams and eye photography.
Surgery Scheduler/Medical Assistant
08.2019 - 03.2020
- Medical office front desk, surgery scheduler, and order supplies, sterilize equipment.
Lead Ophthalmic Technician/Medical Assistant
Lasik Vision Institute
05.2019 - 08.2019
- Refractive surgery assistant, eye exams, surgery scheduling, order supplies.
Sever /Restaurant Floor Manager
Delfino's Chicago Style Pizza
09.2018 - 03.2020
- Pursued customer satisfaction by maintaining a clean, inviting dining environment.
- Fostered teamwork among staff members through clear communication of goals, expectations, and responsibilities.
- Provided a warm and greeting service of hospitality while ensuring all orders were perfect.
Ophthalmic Technician/Surgical Technologist
Northwest Eye Surgeons
10.2017 - 05.2019
- Proficient with medical terminology, eye exams, eye photography, and assist with in-office procedures.
Emergency Department Technician
Kadlec Regional Medical Center
08.2013 - 10.2017
- Proficient with medical terminology, assist in traumas, perform EKGs, cardiac monitor placement, vital signs, splints, crutches, orthopedic devices, dress wounds, upkeep patient charts, assist nurses with patient treatments, and assist doctors/PAs with patient procedures.
Education
Bachelor of Science - Biology
Washington State University
Richland, WA05.2015
Skills
- 10 Years relatable customer service experience
- Strong ability to prioritize duties and multitask in a high-pressure environment
- Enjoys team team collaboration and individual contribution
- Bachelor of Science degree
- 7 Years of restaurant experience - cashier, server, floor manager
Timeline
Network Engineer
North Wind Group
09.2023 - Current
Network Technician - Subcontractor
Field Nation
02.2022 - 11.2023
Systems Administrator
North Wind Group
12.2021 - 10.2023
Data Center Operations Technician
Amazon Web Services
08.2021 - 12.2021
AWS Data Center Operations Technician
TekSystems (Contract)
10.2020 - 08.2021
I.T. Technician
TCT Computer Solutions
03.2020 - 10.2021
Ophthalmic Technician
Proliance Retina
09.2019 - 03.2020
Surgery Scheduler/Medical Assistant
08.2019 - 03.2020
Lead Ophthalmic Technician/Medical Assistant
Lasik Vision Institute
05.2019 - 08.2019
Sever /Restaurant Floor Manager
Delfino's Chicago Style Pizza
09.2018 - 03.2020
Ophthalmic Technician/Surgical Technologist
Northwest Eye Surgeons
10.2017 - 05.2019
Emergency Department Technician
Kadlec Regional Medical Center
08.2013 - 10.2017
Bachelor of Science - Biology
Washington State University
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