Roman Malter
Lacombe,LA
Summary
Self-motivated Technology Intern leveraging education in Information Technology and strong technical acumen. Monitored facility network operations and minimized downtime by making adjustments to reflect changing user needs. High-level systems maintenance and collaborative skills enabled optimum outcomes. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
10
10
years of professional experience
Work History
Assistant Manager & Certified Crew Trainer
Raising Cane's Chicken Fingers
01.2019 - Current
- Support coworkers as needed
- Deliver exceptional, friendly service to increase sales by 10-15%
- Taught new team members correct procedures for all areas of operations.
- Studied crew members during work shifts to provide feedback and guidance in improving performance.
- Analyzed and evaluated training effectiveness and program outcomes.
- Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Set positive examples for team members by providing high-quality, efficient service.
- Mentored junior employees to improve performance, food safety, and customer service.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales by 10-15%.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills
Information Technology Intern
Northshore Technical Community College
08.2018 - 05.2019
- Analyze data for over 10 clients and suggest opportunities for increased revenue
- Configured, developed, and deployed Business Intelligence applications
- Negotiate and liaise between business teams, technology teams, and support teams
- Edited mobile conferencing application release notes to prepare for beta release
- Manage project through status meetings, weekly reports, identifying risks, and tracking issues
- Evaluate and diagnose roles to make appropriate recommendations
- Established and maintained relationships with software vendors.
- Installed and configured software and hardware.
- Wrote and updated detailed technical documentation for software applications.
- Performed tests of different workstations and devices' functionality, security, and performance.
- Provided basic end-user troubleshooting and desktop support.
- Followed work orders precisely to identify equipment needed, materials required, and sequences to complete assignments correctly.
- Managed customers' expectations of support and technology functionality to provide positive user experience.
- Utilized Java, C#, and other programming languages to develop software solutions.
- Set up and maintained Web servers.
- Collaborated with other interns on short-term projects to meet program requirements and demonstrate skills development.
- Reviewed system and network performance to make proactive adjustments based on established IT policies.
- Maintained current software licenses and patched applications to stay up-to-date with latest features.
- Managed program errors with analytical approach focused on troubleshooting, diagnosing, and resolving each problem.
Helpdesk Technican & General Technican
Legacy Interiors Stylist
05.2013 - 07.2018
- Demonstrate competency at all times, asking questions when unsure
- Clean and sanitize front office, bathroom, and back rooms
- Exercise critical-thinking skills when inspecting, troubleshooting, and diagnosing instrumentation and equipment for 100 percent efficiency
- Document completed work orders and update database regularly
- Tracked and recorded parts and labor costs related to each service call.
- Inspected equipment to identify areas of wear or causes of malfunctions.
- Safely and effectively handled wide range of cleaning products and solutions.
- Performed troubleshooting and diagnosis of malfunctioning equipment.
- Configured hardware, devices, and software to set up workstations for employees
- Explained technical information in clear terms to promote better understanding for non-technical users
- Installed, modified, and repaired software and hardware to resolve technical issues
- Documented support interactions for future reference
- Resolved problems, improved operations, and provided exceptional service
- Demonstrated respect, friendliness, and willingness to help wherever needed
- Gained extensive knowledge in data entry, analysis, and reporting
- Passionate about learning and committed to continual improvement
- Paid attention to detail while completing assignments
- Proven ability to learn quickly and adapt to new situations
Education
Associate of Applied Science - Information Technology
Northshore Technical Community College
Hammond05.2019
Skills
- Disciplinary Action
- Staff Training
- Project Support
- Work Assignments
- Lean Manufacturing
- Issue Resolution
- Computer Validation
- Lab Reports
- Hardware Understanding
- Desktop Support
- Hardware Installation
- IT Systems Support
- Network Infrastructure Monitoring
- TCP/IP
Timeline
Assistant Manager & Certified Crew Trainer
Raising Cane's Chicken Fingers
01.2019 - Current
Information Technology Intern
Northshore Technical Community College
08.2018 - 05.2019
Helpdesk Technican & General Technican
Legacy Interiors Stylist
05.2013 - 07.2018
Associate of Applied Science - Information Technology
Northshore Technical Community College