Roman Martinez
Flagstaff,AZ
Summary
Seeking employment to apply acquired skills and knowledge in the pursuit of serving the community. Authorized to work in the US for any employer Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
6
6
years of professional experience
Work History
Summer Housing Assistant
Northern Arizona University
05.2022 - Current
- Employed for 20 to 40 hours weekly at the residence life office, where responsibilities include handling incoming calls, responding to queries from students and staff, and utilizing various office supplies and computer systems.
- Managed administrative tasks such as incident reporting, maintenance requests, and room transfers
- Assists in the handling of all student and non-student related emergency situations throughout campus
- Assisted as needed in special events where residence life, housing and dining services may be called in for support such as for check in events
- Changed bed linens, dumped trash, and smoothly handled maintenance issues to promote resident comfort.
- Reviewed documentation and input data into computer system to complete eligibility process, re-certifications and tenant move-outs
Computer Engineer
Prime Time
01.2018 - 08.2021
- Customized software, hardware, and network setups to precisely match the unique requirements of diverse customers.
- Effectively analyzed user problems utilizing test scripts, expert knowledge, and probing questions to ensure accurate and timely solutions.
- Demonstrated exceptional problem-solving abilities by diagnosing hardware issues and effectively resolving faults while presenting multiple options for issue resolution.
- Assessed existing system hardware and software, proposing and implementing modifications to minimize lag time and enhance overall speed and performance.
- Managed over 30 customer calls per day.
Retail Sales Consultant
Best Buy
08.2021 - 09.2022
- Consistently ranked among the Top 3 Sales Representatives for achieving exceptional sales performance and meeting or exceeding targets.
- Partner with other employees to ensure customers’ end-to-end needs for are met and that no customer is left un-served or underserved
- Provide friendly, fast, and accurate processing for all customer transactions at the front lanes and customer service while providing velocity solutions to customers
- Successfully established a strong rapport with customers, understanding their unique requirements, and providing tailored solutions to meet their needs. Utilize all relevant sales tools to assist profitable growth and exceed department and individual goals
- Help answer questions and resolve customer issues
- Engage customers using Best Buy Selling Skills while providing fast and friendly processing of all transaction types.
NAU Esports Community Officer
Northern Arizona University
12.2022 - Current
- Managed event schedules, participant registration, and conducted fair-play enforcement to maintain a competitive and enjoyable environment.
- Cultivated a positive and inclusive atmosphere, resulting in a significant increase in community participation and member retention.
- Led a diverse community of 1,400 gamers, coordinating regular events, tournaments, and online competitions.
- Coordinated with partners, sponsors, and teams to deliver outstanding events, generating heightened engagement and positive feedback.
Education
Diploma - Digital Arts
The School of Arts And Enterprise
Pomona, CA06.2020
Skills
- Tech Expert
- Computer Engineer & Technician
- Mission focused and Goal Oriented
- Strong written and verbal communication skills
- Proficient in
- Microsoft Office, Word, Excel and PowerPoint
- Computer literacy
- Customer service
- Retail Sales
- Cash Handling
- Sales
- POS
- Computer Skills
- Organizational Skills
- Merchandising
- Cashiering
- Upselling
- Comprehending and responding to retail customer needs
- Development in any professional field
Timeline
NAU Esports Community Officer
Northern Arizona University
12.2022 - Current
Summer Housing Assistant
Northern Arizona University
05.2022 - Current
Retail Sales Consultant
Best Buy
08.2021 - 09.2022
Computer Engineer
Prime Time
01.2018 - 08.2021
Diploma - Digital Arts
The School of Arts And Enterprise
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