Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Roman Mironenko

Rochester,NY

Summary

Proven leader and skilled in customer service, my tenure at Elevate Trampoline Park as the cafe supervisor showcased my ability to enhance customer satisfaction and engagement through innovative strategies and effective complaint resolution. Expert in time management and inventory optimization, I consistently delivered results, fostering a positive and professional environment. Team Captain and strong vocal leader with good communication skills to encourage, support and positively hold teammates accountable. Influences teammates on-and-off the soccer field, at scheduled activities and in local community. Sets tone for practice, keeps coach, and staff informed and models responsibility, decision-making and strong work ethic.

Overview

3
3
years of professional experience

Work History

Associate

Elevate Trampoline Park
12.2021 - 08.2024
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Developed and implemented strategies to increase customer satisfaction and engagement.
  • Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.

Education

No Degree - Finance

Rochester Institute of Technology
Rochester, NY
05-2028

Skills

  • Customer service
  • Time management
  • Attention to detail
  • Leadership qualities
  • Customer interaction
  • Cash handling

Languages

English
Native or Bilingual
Russian
Limited Working

Timeline

Associate

Elevate Trampoline Park
12.2021 - 08.2024

No Degree - Finance

Rochester Institute of Technology
Roman Mironenko