Roman Mironyuk

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Managed high call volume with exceptional professionalism and efficiency.
• Responded to customer needs through competent customer service and prompt problem-solving.
• Assisted call-in customers with questions and orders.
• Maintained a high level of product knowledge to provide accurate information and support to customers.
• Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
• Navigated multiple computer systems and applications to find information.
• Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
• Logged call information and solutions provided into internal database.
• Delivered comprehensive product support, assisting customers with troubleshooting and usage guidance.
• Participated in training sessions for new hires, sharing insights on best practices in customer service excellence.
• Conducted follow-up calls to ensure complete resolution of customer concerns and verify satisfaction levels.
• Conducted customer satisfaction surveys to gather feedback and identify areas for improvement.
• Participated in ongoing training sessions to enhance skills and stay current on industry best practices.
• Investigated and resolved customer inquiries and complaints quickly.
• Met customer call guidelines for service levels, handle time and productivity.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.
• Followed up with customers about resolved issues to maintain high standards of customer service.
• Trained new personnel regarding company operations, policies and services.
• Managed timely and effective replacement of damaged or missing products.

• Painted surfaces using brushes, spray guns, and paint rollers.
• Prepared surfaces and surrounding areas for painting using sandpaper, tape, and other materials.
• Painted indoor areas such as hallways, bathrooms, and lobbies.
• Maintained a clean and organized workspace, minimizing disruptions for clients during projects.

Owned and operated home remodeling company