Roman Olea

During my work experience at Papa John's, starting Jan first of 2022, I gained valuable work experience in the food service industry, honing my skills in customer service, teamwork, and operational efficiency. With a strong work ethic and dedication to delivering the best service i can offer, giving me the opportunity to be a loved and valued member of the team. At Papa John's, I worked as a team member in a fast-paced, high-volume environment. I developed proficiency in taking and fulfilling orders efficiently and accurately, openly taking criticism and advice from my managers / Co-workers. My strong attention to detail ensured that each order was made to the customer's specifications. During my work venture, i actively participated in inventory management, maintaining stock levels and monitoring product quality and placement to ensure freshness and compliance with company standards. And through effective communication and collaboration with my colleagues, we consistently met demanding deadlines and exceeded performance targets. As for Cracker Barrel, i started in mid January, serving as a server in a full-service restaurant. I provided attentive and personalized service to guests, creating a welcoming atmosphere and ensuring their dining experience was exceptional. I treat no table the same, individualizing each person in my own special way, allowing my thorough knowledge of the menu to keep the subject relevant yet interesting. I make recommendations and will occasionally accommodate specific dietary requirements or preferences, ensuring guest satisfaction. I developed strong communication skills by effectively communicating with my co-workers and with the kitchen staff, expediting orders, and resolving any issues promptly. Additionally, I demonstrated adaptability and composure during peak hours, maintaining a high level of professionalism while managing multiple tasks and tables simultaneously. Throughout my experiences at both Papa John's and Cracker Barrel, I've demonstrated a strong commitment to fostering positive relationships with customers, colleagues, and management. I consistently adhere to company policies and procedures, displaying a keen attention to detail and ensuring a safe and sanitary work environment. I believe that my combination of excellent customer service skills, operational efficiency, and ability to thrive in a fast-paced setting makes me a valuable asset to any organization in the food service industry.