Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Roman Omelianchuk

Chicago

Summary

Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Server/Waiter

QXY dumplings
07.2022 - Current
  • Work as a host (if needed)
  • Greet guests, take and manage table reservation and seating guests in according to restaurant policy
  • Take orders and accurately enter them into the point-of-sale system (working with SQUARE and TOAST systems)
  • Provide exceptional customer service
  • Ensure food presented correctly and matches order tickets
  • Answer customer questions about menu items if needed
  • Manage multiple tasks and remain composed in a fast-paced environment
  • Uphold high standards of hospitality while ensuring an enjoyable dining experience
  • Increase sales by upselling appetizers, desserts, and drinks
  • Refilling drinks and providing condiments
  • Assisted in training new staff and ensuring that all employees followed proper protocols
  • Managed side work duties and maintained the cleanliness of the dining area

Sales Agent

Arc trade
09.2020 - 03.2022
  • Identified and pursued new sales opportunities through networking and referrals
  • Engaged with customers to understand their needs and provide tailored product or service recommendations
  • Negotiated contracts, closed deals, and processed orders to meet or exceed sales targets
  • Maintained strong client relationships, ensuring repeat business and high customer satisfaction
  • Educated customers on product features, benefits, and pricing to drive informed purchasing decisions

Server/Food Runner

Olio Restaurant
01.2017 - 08.2020
  • Prepares dining room for guests
  • Take orders and accurately enter them into the point-of-sale system
  • Increase sales by upselling appetizers, desserts, and drinks
  • Accurately delivering orders from the kitchen to customers at restaurant
  • Remove dirty dishes and utensils from the tables
  • Keep kitchen station clean and organized

Busser/Food Runner

EL Paso
06.2016 - 12.2016
  • Deliver food from the kitchen to guests in a timely manner
  • Ensure food is presented correctly and matches order tickets
  • Communicate with kitchen staff and servers about any special requests
  • Support restaurant staff with general cleaning and restocking
  • Reset tables with clean tableware, napkins, and condiments
  • Clear and clean tables after guests leave

Retail Merchandiser

Anheuser-Busch InBev
04.2014 - 06.2016
  • Stock and arrange products on shelves according to store layout and company guidelines
  • Ensure products are properly labeled and priced
  • Increase sales by upselling appetizers, desserts, and drinks
  • Rotate stock to prevent expired or outdated items being sold
  • Set up promotional displays and signage
  • Collaborate with store managers

Education

Bachelor's degree -

Odessa national academy
08.2014

Skills

  • Customer service
  • POS
  • Food safety
  • Food handling
  • Serving
  • Restaurant experience
  • Food service
  • Food industry
  • Bartending
  • Team member support
  • Hostess support
  • Order delivery practices
  • Food inspection

Certification

Food Handler Certification, 04/23, 04/26

Timeline

Server/Waiter

QXY dumplings
07.2022 - Current

Sales Agent

Arc trade
09.2020 - 03.2022

Server/Food Runner

Olio Restaurant
01.2017 - 08.2020

Busser/Food Runner

EL Paso
06.2016 - 12.2016

Retail Merchandiser

Anheuser-Busch InBev
04.2014 - 06.2016

Bachelor's degree -

Odessa national academy

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Roman Omelianchuk