Roman Razo
Madera
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional managerial skills. Adept at working effectively unsupervised and quickly mastering new skills. With a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges.
Overview
17
17
years of professional experience
Work History
Merchandising Specialist
Scotts Miracle-Gro
Fresno, CA
12.2016 - 07.2020
- Created retail displays to highlight particular products and drive sales according to corporate strategy.
- Established processes for tracking damaged goods returns from retail outlets.
- Consulted with management and advertising teams to plan optimal promotions.
- Worked closely with store managers to ensure compliance with corporate policies and procedures related to merchandising activities.
- Organized displays according to company standards and specifications.
- Managed purchasing process for entire department.
- Regularly monitored store shelves to ensure product availability, restocking and rotating merchandise as needed.
- Monitored and reordered inventory items to fulfill displays and executed design changes to align with available inventory.
- Assisted with customer requests and answered questions to improve satisfaction.
- Delivered products to customer locations on time.
- Negotiated with vendors to obtain favorable terms, pricing, and delivery schedules.
- Ensured that all merchandise was properly labeled according to company policy.
- Consistently put customers first by handling needs with sense of urgency and compassion.
- Updated seasonal displays for windows and mannequins to highlight current product lines.
General Services Manager
Pilot Flying J Travel Center
Madera, CA
03.2011 - 08.2016
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Delivered continuous training to associates to maximize performance and customer relations skills.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Maintained accurate records of customers' interactions with the company in order to provide better future services.
- Coordinated between various departments to resolve complex problems that require multiple steps or involve multiple teams.
- Set clear expectations and helped employees pursue optimal paths for achieving each target.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Provided exceptional customer service to ensure customer satisfaction.
- Created reports on customer feedback, complaints, and suggestions for management review.
- Delegated work to staff, setting priorities and goals.
- Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
- Served as point-of-contact between customers and internal teams regarding escalated issues requiring special attention.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Worked with cross-functional teams to achieve goals.
Manager
Westgate Market
Madera, CA
07.2003 - 08.2009
- Managed and trained cashiers on proper cash handling procedures.
- Processed payments by totaling purchases; processing checks, cash, credit cards or automatic debits; issuing change or receipts.
- Verified customer age requirement for alcohol or tobacco purchases.
- Resolved customer problems by investigating issues, answering questions and building rapport.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Inventoried stock and placed new orders to maintain supplies for expected demand.
- Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Built and maintained working relationships with peers and upper management.
- Recruited and trained new employees to meet job requirements.
Education
High School Diploma -
Madera High School
Madera, CA06-2000
Skills
- Product Merchandising
- Planogram Interpretation
- POS
- Sales Techniques
- Stock Replenishment
- Vendor Relations
- Retail Buying
- Pricing and Signage Updates
- Active Listener
- Store Maintenance
- Visual Merchandising
- Visual Displays
- Stock Rotation
- Customer Relationship Management (CRM)
- In-Store Support
- Reliable and Punctual
- POS Systems Knowledge
- Floor Set Design
- Friendly and Outgoing
Languages
Spanish
Limited
References
References available upon request.
Timeline
Merchandising Specialist
Scotts Miracle-Gro
12.2016 - 07.2020
General Services Manager
Pilot Flying J Travel Center
03.2011 - 08.2016
Manager
Westgate Market
07.2003 - 08.2009
High School Diploma -
Madera High School
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