Roman Rivas

Work History

Venetian Palazzo

02.2020 - 04.2025

Supervised day-to-day operations to meet performance, quality and service expectations.
Developed strong working relationships with staff, fostering a positive work environment.
Offered hands-on assistance to clients, assessing needs, and maintaining current knowledge of returning group preferences.
Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Collaborated with the management team to develop strategic plans for business growth and improvement.
Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
Conducted employee performance evaluations, providing constructive feedback for growth and development.
Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.
Oversaw daily operations to maintain convention room cleanliness and organization.
Conducted performance evaluations and provided constructive feedback to employees.
Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
Improved client satisfaction by resolving complaints and inquiries promptly.
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Venetian Palazzo

06.2014 - 02.2020

Completed sweeping, mopping.
Operated vacuums and shampoo machines to avoid malfunctions and expensive repairs.
Sanitized high-traffic areas and equipment with approved cleaning supplies.
Collaborated with other departments to address facility maintenance issues promptly, reducing downtime and inconvenience for guests.
Assessed high-traffic areas, hallways, lobby areas, and reception for cleanliness.
Resolved customer complaints quickly and professionally, fostering positive relationships with clients.
Maintained an organized workspace, resulting in increased productivity and job satisfaction for all staff members.
Enhanced team efficiency by streamlining daily tasks and delegating responsibilities among porters.
Provided exceptional customer service by addressing client concerns promptly while maintaining a professional demeanor at all times.

Venetian Palazzo

03.2013 - 06.2014

Communicated with coworkers and managers about completed duties.
Maintained a strong work ethic and punctuality, consistently arriving on time and prepared for each shift.
Maintained a clean and welcoming environment for guests through regular cleaning of lobby, and hallways.
Cleaned and organized building areas as required.
Maintained building exteriors for professional, clean presentation standards.
Assisted in event set-up and tear-down, ensuring timely execution and seamless transitions between events.
Greeted guests with warmth and professionalism for friendly, helpful service.
Upheld company standards for appearance by wearing designated uniform and maintaining professional demeanor at all times.
Promoted positive work atmosphere through effective communication with team members across various departments within the hotel setting.
Increased efficiency in daily operations by organizing storage rooms, maintaining inventory of supplies, and replenishing stock as needed.
Cleaned walls and ceilings with special reach tools following regular schedule.
Vacuumed and shampooed carpets, upholstery and other fabrics.