Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Roman Robinson

Pompano Beach,FL

Summary

A skilled Client Systems Technician with expertise in network configuration, system administration, and troubleshooting. Possess strong interpersonal skills for effective client communication and team collaboration. Noted for contributions to increasing system efficiency and productivity. Committed to upholding highest standards of data management and technical problem resolution.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Client Systems Technician

Air Force
11.2023 - Current
  • Installed, maintained and upgraded client hardware, software and network components
  • Configured and troubleshot Windows, Mac OS X and Linux operating systems for clients
  • Provided technical support to customers via phone, email and remote access tools
  • Resolved client-side issues related to hardware, software, networking and peripherals
  • Implemented security measures such as firewalls, anti-virus protection and password protection
  • Monitored server performance metrics using specialized monitoring tools
  • Assisted with the design of new network topologies to meet customer requirements
  • Kept systems and network access in line with federal requirements and internal security guidelines
  • Deployed new computer systems and devices by installing hardware, software and latest updates
  • Troubleshot program and system malfunctions to restore normal functioning
  • Tested, maintained and monitored computer programs and systems
  • Expanded or modified system to serve new purposes or improve workflow
  • Maintained quality-focused performance benchmarks and schedules when directing project teams

Customer Service Representative

Teleperformance
06.2023 - 10.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.

Education

High School Diploma -

Monarch High School
Coconut Creek, FL

Skills

  • Network connection management
  • Patch management
  • Hardware improvements
  • Help Desk Support
  • System Administration
  • Network protocols
  • Security Protocols
  • Repair skills
  • Performance Analysis
  • Advanced troubleshooting
  • Asset Management
  • System deployment

Certification

  • Comptia Security Plus certification
  • Client system operations course (18 credit hours)
  • Cyberspace fundamentals (17 credit hours)

Timeline

Client Systems Technician

Air Force
11.2023 - Current

Customer Service Representative

Teleperformance
06.2023 - 10.2023

High School Diploma -

Monarch High School

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Roman Robinson