Roman Rodriguez
Austin
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. I am skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. I am also reliable and results-driven, with positive attitude and excellent communication skills.
Overview
6
6
years of professional experience
Work History
Server
Pluckers South Lamar
02.2024 - Current
- Stocked server areas with supplies before, during and after shifts.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Front of House Employee
Tacorrido Riverside
02.2021 - 09.2022
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Assisted servers with delivering food, filling beverages, and retrieving items for guests.
Lifeguard
United States Coast Guard SPI
06.2019 - 04.2020
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Provided friendly customer service to guests and addressed concerns.
Education
Bachelor of Science - Business Administration
St Edwards University
Austin, TX05-2025
High School Diploma -
Porter Early College High School
Brownsville, TX05.2020
Skills
- Food safety understanding
- Safe food handling
- Strong work ethic
- Guest engagement
- Service prioritization
- High-volume dining
- Relationship management
Languages
English
Full Professional
Spanish
Native/ Bilingual
Accomplishments
- Consistently maintained high customer satisfaction ratings.
- Consistently honored by supervisor for exemplary achievement.
- Meet all deadlines and improve workflow with strong team collaboration.
Timeline
Server
Pluckers South Lamar
02.2024 - Current
Front of House Employee
Tacorrido Riverside
02.2021 - 09.2022
Lifeguard
United States Coast Guard SPI
06.2019 - 04.2020
High School Diploma -
Porter Early College High School
Bachelor of Science - Business Administration
St Edwards University
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