Roman Sprosty
Los Angeles,CA
Summary
Reliable Shift Leader with five years in food service. Excellent motivational leader successfully communicates duties and tasks. Dedicated to providing highest standard of service and creating warm and welcoming environment for customers.
Overview
5
5
years of professional experience
Work History
Lead Server
The Variel Of Woodland Hills
06.2023 - Current
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Maintained clean and organized dining areas, ensuring a pleasant atmosphere for guests at all times.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Observed servers to provide feedback and coaching in areas requiring improvement.
- Provided valuable feedback on potential improvements to restaurant operations based on firsthand experience as a lead server.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Improved overall table turnover rate by efficiently completing tasks such as clearing dishes and resetting tables between parties.
- Coordinated large group reservations, working closely with event planners to ensure seamless execution of special occasions.
Server
Culinary Staffing
10.2022 - 04.2023
- Streamlined event operations by coordinating closely with catering manager on guest headcounts, serving schedules, and equipment needs.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Wrapped silverware and folded napkins according to standard procedures or in requested arrangements.
- Refilled beverage glasses, cleared and reset tables, and stocked service areas.
- Inspected dishes and utensils for cleanliness.
- Loaded and unloaded tableware, catering supplies and meals to and from catering vehicles to comply with catering logistics.
- Enhanced guest experience by providing exceptional service during catered events.
- Received positive feedback from clients regarding attention to detail, promptness, and overall professionalism during catered events.
- Maintained tidy and organized dining room, kitchen and serving stations to comply with cleanliness standards.
Retail Sales Associate
H&M
06.2022 - 11.2022
- Helped customers complete purchases, locate items, and join reward programs.
- Developed strong rapport with customers and created positive impression of business.
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Maintained clean sales floor and straightened and faced merchandise.
Barista
Starbucks
09.2021 - 03.2022
- Consistently met or exceeded daily sales targets, driving revenue growth for the cafe.
- Used POS system to accurately enter orders and process payments.
- Maintained regular and consistent attendance and punctuality.
- Packaged bagels, muffins and other food items for customer purchase.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Promoted additional items with beverages, increasing store sales.
- Followed exact recipes for mixing and preparing beverage and food items.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Monitored supply levels at counter and maintained customer areas to meet typical demands.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Recommended products based on solid understanding of individual customer needs and preferences.
Shift Leader
McDonald's
02.2019 - 08.2021
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Streamlined inventory management processes, leading to reduced waste and optimized stock levels.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
- Educated staff on organizational mission and goals to help employees achieve success.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Conducted performance reviews and provided staff with feedback and guidance.
Education
High School Diploma -
Bettendorf High School
Bettendorf, IA01.2021
Skills
- Critical Thinking
- Hospitality service expertise
- POS system operations
- Attention to Detail
- Quality Control
- Adaptable and Flexible
- Problem-Solving
- Operational Efficiency
- Responsible and Trustworthy
Timeline
Lead Server
The Variel Of Woodland Hills
06.2023 - Current
Server
Culinary Staffing
10.2022 - 04.2023
Retail Sales Associate
H&M
06.2022 - 11.2022
Barista
Starbucks
09.2021 - 03.2022
Shift Leader
McDonald's
02.2019 - 08.2021
High School Diploma -
Bettendorf High School
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