Roman Stroynyy
Cleveland,OH
Summary
Hardworking Sales Associate committed to driving high sales in both slow and busy shifts. Organized and patient individual polished in handling customer complaints and replenishing stock. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors.
Overview
21
21
years of professional experience
5
5
Certificate
Work History
Sales Associate
North Coast Mitsubishi
Akron, OH
09.2018 - 11.2024
- Greeting customers, understanding their needs, and presenting vehicles that match their requirements.
- Providing detailed information about car features, options, and performance during test drives.
- Negotiating vehicle price, trade-in value, and financing terms with customers.
- Completing necessary paperwork, handling vehicle registration, and ensuring a smooth sales transaction.
- Actively seeking out potential customers through various channels like phone calls, emails, and online platforms.
- Maintaining long-term customer relationships through follow-up calls and addressing concerns.
- Staying updated on current market trends, competitor activity, and new vehicle models.
- Tracking sales performance, submitting reports to management, and identifying areas for improvement.
Customer Service
"Data Recovery" Computer & Network Security
02.2010 - 12.2015
- Providing help and advice to customers using your organisation's products or services;
- Communicating courteously with customers by telephone, email, letter and face to face;
- Investigating and solving customers' problems, which may be complex or long-standing problems that have been passed on by customer service assistants;
- Handling customer complaints or any major incidents, such as a security issue or a customer being taken ill;
- Issuing refunds or compensation to customers;
- Keeping accurate records of discussions or correspondence with customers;
- Analyzing statistics or other data to determine the level of customer service your organization is providing;
- Producing written information for customers, often involving use of computer packages/software;
- Writing reports analysing the customer service that your organisation provides;
- Developing feedback or complaints procedures for customers to use;
- Improving customer service procedures, policies and standards for your organisation or department;
- Meeting with other managers to discuss possible improvements to customer service;
- Being involved in staff recruitment and appraisals;
- Training staff to deliver a high standard of customer service;
- Leading or supervising a team of customer service staff;
- Learning about your organisation's products or services and keeping up to date with changes
Customer Solutions Specialist
Olympic, Inc
05.2007 - 11.2009
- Answer incoming phone calls, place customer orders, and consistently provide excellent service to our customers;
- Follow and/or implement special instructions for various accounts and maintain accurate and up-to-date notation on all service incidents;
- Create new ideas and effectively present useful suggestions for improvement of existing processes, and be ready to implement them;
- Train and coach new team members as they are hired;
- Acquire data from primary or secondary data sources and maintain databases/data systems;
- Identify, analyze, and interpret trends or patterns in complex data sets;
- Filter and 'clean' data, and review computer reports, printouts, and performance indicators to locate and correct code problems;
- Work closely with management to prioritize business and information needs
Sales Associate
Mullinax Lincoln Mercury Dealership
06.2003 - 03.2007
- Work closely with each customer to ensure a complete understanding of the entire sales process from start to finish.
- Demonstrate and maintain a positive attitude throughout the workday with customers and co-workers.
- Maintain a working knowledge of our products and services.
- Successfully handle and overcome objections to close.
Education
Associate Degree -
Cuyahoga Community College
Highland Hills, OH01.2002
Skills
- Sales negotiation
- Problem solving
- Lead generation
- Customer service
- Positive and professional
- Verbal/written communication
- Goal oriented
- Sales expertise
- Energetic self-starter
- Negotiation tactics
- Relationship building
- Professional demeanor
- Outgoing personality
- Teamwork and collaboration
Certification
- OH 20-Hour Real Estate Appraisal Course
- OH 20-Hour Real Estate Finance Course
- OH 40-Hour Real Estate Principles and Practices Course
- OH 40-Hour Real Estate Law Course
- Product Knowledge Certification Course
Languages
English
Full Professional
Ukrainian
Native/ Bilingual
Russian
Full Professional
Polish
Full Professional
Timeline
Sales Associate
North Coast Mitsubishi
09.2018 - 11.2024
Customer Service
"Data Recovery" Computer & Network Security
02.2010 - 12.2015
Customer Solutions Specialist
Olympic, Inc
05.2007 - 11.2009
Sales Associate
Mullinax Lincoln Mercury Dealership
06.2003 - 03.2007
Associate Degree -
Cuyahoga Community College
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