Roman Vega Dominguez
FORT COLLINS,CO
Summary
I am a dynamic leader and current Business Owner at Absolute Radon. I excel in customer relations and project management, driving performance improvements and fostering collaboration. I leverage customer service expertise and attention to detail to enhance client satisfaction and operational efficiency and therefore achieving notable success in a competitive market. I am a motivated business professional bringing eight years of entrepreneurial experience. Dedicated and personable with extensive experience in managing administrative and sales operations. I am also a strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. I use independent decision-making skills and sound judgment to positively impact my company's success.
Overview
31
31
years of professional experience
Work History
Business Owner- Radon Tester and Mitigator
Absolute Radon
03.2016 - Current
- Established strong customer relationships through excellent communication and attentive service.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Consulted with customers to assess needs and propose optimal solutions.
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
- Maintained a safe work environment by enforcing strict safety protocols and regularly updating staff on industry best practices.
- Delivered exceptional results under tight deadlines by prioritizing tasks effectively and delegating responsibilities appropriately throughout the team.
- Implemented efficient systems for inventory management, order processing, and shipping logistics.
- Increased client satisfaction by implementing innovative business strategies and streamlining processes.
Server
Golden Corral
04.2016 - 03.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Server
Country Buffet
04.2002 - 03.2016
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
Order Filler
Wal- Mart Distribution Center
10.2007 - 03.2010
- Facilitated smooth operations during peak periods, effectively handling increased workload without compromising quality or timeliness of deliveries.
- Implemented effective time management strategies, significantly increasing productivity within tight deadlines.
- Contributed to a safe working environment by adhering to strict safety protocols during all tasks.
- Demonstrated adaptability and flexibility in response to changing demands or priorities, effectively navigating challenges while maintaining a high level of productivity.
Mechanical Technician
Sourdillon De Mexico
07.1993 - 05.2001
- Resolved mechanical issues using both technical and manual skills.
- Assembled and disassembled equipment to perform repairs and maintenance.
- Frequently diagnosed mechanical problems and determined how to correct issues.
- Maintained clean and organized work area to easily locate repairing tools and equipment.
- Monitored equipment performance to confirm proper and efficient function.
- Inspected and tested equipment, machinery and components to diagnose issues, recognize defects, and determine appropriate repairs.
- Identified mechanical problems and determined best solutions for correction.
- Kept track of equipment maintenance schedules using computerized maintenance management systems.
- Enhanced machine efficiency by conducting regular maintenance and timely troubleshooting of mechanical systems.
- Operated variety of tools and equipment to complete mechanical repairs.
Education
Some College (No Degree) - Business Administration
Front Range Community College
Fort Collins, Co Skills
Customer Service
Customer Relations
Attention to Detail
Driven and Determined
Relationship Building
Team Collaboration and Leadership
Performance Improvement
Project Management
Employee Motivation
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Server
Golden Corral
04.2016 - 03.2020
Business Owner- Radon Tester and Mitigator
Absolute Radon
03.2016 - Current
Order Filler
Wal- Mart Distribution Center
10.2007 - 03.2010
Server
Country Buffet
04.2002 - 03.2016
Mechanical Technician
Sourdillon De Mexico
07.1993 - 05.2001
Some College (No Degree) - Business Administration
Front Range Community College
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