Successful Owner/Operator with expertise in the Service industry and insights on competitors and clientele. Dedicated leader maintains professional relationships and negotiates beneficial deals.
Overview
19
19
years of professional experience
Work History
Owner/Operator
Roman's Towing LLC
10.2004 - 01.2024
Managed day-to-day business operations.
Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
Increased customer satisfaction by providing high-quality services and timely communication.
Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
Consulted with customers to assess needs and propose optimal solutions.
Established strong relationships with local businesses
Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
Negotiated contracts with vendors to secure favorable terms for the business.
Project Manager, Supervisor
Finish Carpentry
06.2007 - 06.2008
Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
Planned, designed, and scheduled phases for large projects.
Met project deadlines without sacrificing build quality or workplace safety.
Established effective communication among team members for enhanced collaboration and successful project completion.
Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
Achieved project deadlines by coordinating with contractors to manage performance.
Education
High School Diploma -
Mountlake Terrace High School
Mountlake Terrace, WA
06.2003
Skills
Operations Management
Documentation And Reporting
Hiring
Business Planning
Operations Oversight
Relationship Management
DOT Compliance
Strong Work Ethic
Dependable and reliable
Equipment Operation
Mechanical Knowledge
Staff Training and Development
Timeline
Project Manager, Supervisor
Finish Carpentry
06.2007 - 06.2008
Owner/Operator
Roman's Towing LLC
10.2004 - 01.2024
High School Diploma -
Mountlake Terrace High School
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