Roman Yanez
Client Advisor
Dallas,TX
Summary
Professional client service expert, adept in delivering tailored solutions and fostering strong client relationships. Known for exceptional team collaboration, adaptability, and driving impactful results. Strong skills in communication, problem-solving, and understanding client needs. Highly reliable and ready to thrive in dynamic environments and high pressure environments.
Overview
8
8
years of professional experience
Work History
Client Advisor
Cartier
11.2023 - Current
- Upon 12 months of employment I was able to surpass $3.5 million in sales utilizing my client book for repeat business and converting walk in appointments.
- Handled high-end transactions with accuracy and discretion, maintaining strict confidentiality for clientele.
- Managed clienteling activities, including sending personalized thank-you notes and invitations to exclusive events.
- Acquired extensive knowledge of luxury brands across multiple product categories to provide well-rounded customer service experiences.
- Provided exceptional after-sales support to clients, resolving issues promptly and professionally.
- Utilized advanced problem-solving skills to address unique client challenges and identify appropriate solutions.
Client Advisor
Louis Vuitton - LVMH
05.2022 - 10.2023
- Maintained strong client rapport, participated in
servicing clients at high profile events and trunk
shows. - Educated and upsold clients on brand history,
quality, and products using brand knowledge and
persuasive techniques - Maintained calm demeanor and professionally
managed issues in busy, high-stress situations. - Solved customer challenges by offering relevant
products and services. - Provided positive first impressions to welcome
existing, new and potential customers in fast paced environment.
Team Coordinator
Gucci
03.2021 - 05.2022
- Provide overall support with the shipping and receiving process, reporting any issues to Store Director and taking the necessary steps to resolve
- Ensure timely movement of merchandise as directed by the Store Director while adhering to all procedures and guidelines, including but not limited to transfers, RTV's and damages;
- Ensure an accurate and organized store inventory at all times - oversee store cycle counts, scheduled inventories, and reconciliation with support and direction from the Store Director;
- Maintain clear and accurate operations documents/procedures for reference purposes;
- Communicate all discrepancies/issues immediately to management;
- Process repairs and damages on a timely basis according to company guidelines;
- Place orders as needed for all supplies for the office and store;
- Liaise with corporate departments such as Kering Technologies, Inventory Control, Accounts Payable, etc. as needed.
Lead Supervisor
Levi Strauss & Co
10.2017 - 03.2021
- Answer product questions and assist customers in selection and checkout.
- Determine layout of store merchandise for visual appeal to consumer.
- Engage with team members in daily operations through open communication and team meetings.
- Track stock using company inventory management software.
- Delivered superior customer service in every interaction and skillfully resolved conflicts.
- Maintained compliance with company policies, objectives and communication goals.
Education
Associate of Science - Computer Science
Collin County Community College
Plano, TX 05.2001 -
Skills
Product Expertise
Listening skills
Teamwork and collaboration
Relationship building
Problem-solving
Customer service
Timeline
Client Advisor
Cartier
11.2023 - Current
Client Advisor
Louis Vuitton - LVMH
05.2022 - 10.2023
Team Coordinator
Gucci
03.2021 - 05.2022
Lead Supervisor
Levi Strauss & Co
10.2017 - 03.2021
Associate of Science - Computer Science
Collin County Community College
05.2001 -