Roman Yurek
South Elgin,IL
Summary
Experienced Associate Director with a strong understanding of business practices in the SaaS, healthcare, and ecommerce industries. Proven track record in support and operations improvement through decisive leadership and strategic decision-making. Committed to driving success and achieving goals by effectively utilizing knowledge and expertise. Highly organized and self-motivated professional experienced in project management, team development, and process improvement. Skilled in developing and implementing strategies to increase efficiency and performance, with a passion for driving business growth and creating a positive work environment. A strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Utilizes independent decision-making skills and sound judgment to positively impact company success.
Overview
26
26
years of professional experience
Work History
Associate Director of Program Management
Source Intelligence
03.2022 - Current
- Monitored specific programs' adherence to established schedules and operating budgets.
- Trained and developed three department leaders and management staff for specific projects and ongoing operational needs.
- Assisted senior leadership in managing all aspects of operations.
- Led teams of up to 12 personnel, supervising daily performance as well as training and improvement plans.
- Reviewed proposed regulatory changes and evaluated potential impacts on business operations.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Senior Program Manager
Source Intelligence
10.2021 - 03.2022
- Mentored and led new employees to enhance SaaS program production.
- Performed program research and analyzed data collection to develop cost estimates and budgets.
- Tracked and reported program results to customers and stakeholders to facilitate change management activities.
- Devised tools and benchmarks to improve team performance and monitor production.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Defined clear targets and objectives and communicated to other team members.
Program Manager
Optum Rx
09.2018 - 10.2021
- Interacted with customers and clients to identify business needs and requirements.
- Addressed and resolved technical, financial, and operational concerns by working with team members and directors.
- Met with project stakeholders on regular basis to assess progress and make adjustments.
- Demonstrated strong writing and presentation skills to develop briefs, memorandums and analytical reports for clients.
- Collaborated with business leadership to set priorities based on business needs, resource capacity and risk exposure.
Partnership Brand Manager
Grunt Style, LLC
10.2015 - 07.2018
- Researched and identified new opportunities for product and brand development.
- Consulted with product development teams to enhance products based on customer interest data.
- Developed and executed branding campaigns to educate target audiences on product features, benefits and values.
- Cultivated relationships with key stakeholders, vendors and industry influencers to create positive brand experiences.
- Managed and oversaw creative projects to drive quality, accuracy and deadline management.
Club Grunt Style Membership Account Manager
Grunt Style, LLC
02.2015 - 10.2015
- Stayed current on company offerings and industry trends.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Informed customers of promotions to increase sales productivity and volume.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
Customer Service Manager
Grunt Style, LLC
01.2014 - 02.2015
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Kept accurate records to document customer service actions and discussions.
Social Media Content Creator
Grunt Style, LLC
11.2013 - 01.2014
- Developed in-depth understanding of digital and mobile marketing practices and media.
- Managed content across multiple platforms for widest audience reach.
- Created content for websites and online publications.
- Customized brand message to reach and capture target audience interest and drive engagement.
Product Line Technician
Grunt Style, LLC
09.2013 - 11.2013
- Maintained and operated automated manufacturing equipment.
- Inspected all products for quality and optimum performance.
- Adjusted equipment and troubleshot issues.
Staff Sergeant (E-6), Combat Correspondent
United States Marine Corps
07.1998 - 08.2013
- Used photojournalism training and skills to produce publicly available content about Marine Corps operations aboard 3 different bases, 2 ship board deployments, a recruiting command and deployment to Afghanistan.
Education
Bachelor of Science - Project Management
DeVry University
Addison, IL05-2017
Skills
- Leadership
- Customer Service
- Management
- Training
- Communication
- Problem Solving
- Project Management
- Mondaycom
- SalesForce
- Azure
- Analytics
- Microsoft Suite
- Google Suite
- Program Management
- Customer Success
- Zendesk
- Sharepoint
- PowerBI
- Expert project management methodologies to include: Waterfall, Agile, Kaban, Hybrid
- Expert user and developer of Mondaycom applications
- Software expertise includes: SalesForce, Microsoft Office applications, G Suite applications, Azure, Zendesk, Magento, Sharepoint, Net Promoter Scores, Survey Monkey, 15Five
- Limited use and exposure to Alteryx and SAP
- Program Development
- Key relationship management
- Strategic leadership
- Process Improvement
- Critical Thinking
- Team Collaboration and Leadership
Websites
Professional Highlights
- Assisted multiple fortune 500 companies ensure compliance with the Dodd-Frank Act to include Microsoft, Costco, Schlumberger, and The Walt Disney Company.
- Implemented over 400 commercial and government clients for 2020 health plan calendar year and various letters for government clients during the 2020 calendar year.
- Accomplished Brand Account Manager: Revised an existing brand program that was bringing an average annual NET sales of under $1 million per year to a program that had NET sales of $4.3 million revenue in 2017 and over $4 million in NET sales by July 2018.
Timeline
Associate Director of Program Management
Source Intelligence
03.2022 - Current
Senior Program Manager
Source Intelligence
10.2021 - 03.2022
Program Manager
Optum Rx
09.2018 - 10.2021
Partnership Brand Manager
Grunt Style, LLC
10.2015 - 07.2018
Club Grunt Style Membership Account Manager
Grunt Style, LLC
02.2015 - 10.2015
Customer Service Manager
Grunt Style, LLC
01.2014 - 02.2015
Social Media Content Creator
Grunt Style, LLC
11.2013 - 01.2014
Product Line Technician
Grunt Style, LLC
09.2013 - 11.2013
Staff Sergeant (E-6), Combat Correspondent
United States Marine Corps
07.1998 - 08.2013
Bachelor of Science - Project Management
DeVry University
Similar Profiles
JAMES COTEJAMES COTE
Sustainability Database Manager at Source IntelligenceSustainability Database Manager at Source Intelligence
Anthony Hart JrAnthony Hart Jr
United States Navy at Intelligence Specialist Second ClassUnited States Navy at Intelligence Specialist Second Class
MARIE DIANE G. MORALMARIE DIANE G. MORAL
SIGINT DAO Branch Chief, GS-14 IAM-III (Federal DOD Position) at U.S. ARMY INTELLIGENCE AND SECURITY COMMAND (INSCOM) GROUND INTELLIGENCE SUPPORT ACTIVITY (GISA) CYBERSECURITYSIGINT DAO Branch Chief, GS-14 IAM-III (Federal DOD Position) at U.S. ARMY INTELLIGENCE AND SECURITY COMMAND (INSCOM) GROUND INTELLIGENCE SUPPORT ACTIVITY (GISA) CYBERSECURITY
Stacey AdamoStacey Adamo
Clinical Scheduler /Nursing Manager at Alden Estates Of HuntleyClinical Scheduler /Nursing Manager at Alden Estates Of Huntley
Jordan Pryor-GrozisJordan Pryor-Grozis
Job Enrichment Program (JEP) at JP Morgan Chase & CoJob Enrichment Program (JEP) at JP Morgan Chase & Co