Romana Wall
Thomasville,NC
Summary
Self-motivated individual looking for a challenging new role in customer service. I have 10+ years in the customer service and retail industry, which has modeled me into the leader, organized, and detail-oriented person I am today. As well as a team player who works well in challenging, fast-paced environments, where interpersonal and communication skills are vital. I am interested in a position that will allow me to improve my skills and provide me with continued professional growth.
Overview
17
17
years of professional experience
Work History
Merchandiser Selector
Harris Teeter Distribution Center
10.2020 - Current
- Ensure merchandise is ready to ship safely to the assigned destination
- Monitor the inventory to ensure the optimal amount of each product are at a functional supply
- Improve the efficiency of material delivery processes and reduce downtime
- Cross-train and developed onboarding new hires
- Provide continuous updates to supervisor regarding task completion times
- Organize pallets of boxes for easy transport between the customer's location and the storage facility
- Keep track of warehouse supplies; for example, produce, meats, and dairy merchandise
- Follow correct bracing and strapping techniques to prevent load shifting or damage
- Accurately use handheld devices and computers to track inventory levels
- Complete audits per month to confirm the accuracy of merchandise supply
- Deliver products and returned materials that are defective to an appropriate location for disposal
Assistant Deli Manager
Harris Teeter
08.2017 - 10.2020
- Monitor customer preferences to determine the focus of sales efforts
- Share product knowledge with customers while making personal recommendations
- Maintain friendly and professional customer interactions
- Check the quantity and quality of received products
- Train employees on correct facility procedures, and safety codes
- Listen to customer feedback, provide the appropriate response, and forward issues to the appropriate department
- Enforce staff performance and service standards to provide consistent and positive customer experiences
- Used discretion and good judgment when it comes to using company materials and supplies
- Maintain a high level of professionalism and calmness with all personnel in high-stress situations
- Manage product storage, maintenance, and rotation activities to avoid any damages or spoilage of products
- Assist in the preparation of inventory and sales budgets
- Schedule and assign work for associates on a daily basis
- Purchase supplies and equipment needed to ensure quality and timely delivery of services
Front End/ Customer Service Lead
Harris Teeter
04.2008 - 08.2017
- Reflect an appropriate business image to customers and visitors
- Oversaw self-checkout units, ensuring complete customer satisfaction through prompt and friendly service
- Maintain security and good cash control
- Perform register maintenance duties and maintain the integrity of the weight file
- Ask the customers questions regarding their shopping needs
- Comply with state and local ABC and tobacco laws and ensure strict enforcement
- Adapt to various situations and adjust to shifting priorities
- Assist customers as they scan, weigh, bag, and pay for their items, ensuring a smooth and seamless process
- Serve multiple customers at once and anticipate issues before they occur
- Maintain knowledge of weekly ad items, promotions, and events; and provide direction of product location throughout the store
- Ensure that self-checkout areas are in a clean and orderly condition
Skills
- Microsoft Office Suite
- Word
- PowerPoint
- Excel
- Standard Phone Systems
- Voice Mail
- Printer
- Copy Machines
- Fax Machines
- Reliable and punctual
- Friendly and outgoing
- Stock rotation
- Pricing and shelf labeling
- Maintaining stock levels
- Stock replenishment
- Active listener
- Merchandise planning
- Product inventory counts
- Supplier audits
- Stock control
- Product recovery
- Time management
- Multitasking
- Product knowledge
- Organizational skills
- Teamwork and collaboration
- Problem-solving
- Clear communication
- Attention to detail
- Critical thinking
- Team collaboration
- Laptop and mobile device use
- Multitasking Abilities
- Decision-making
- Quality assurance
- Product expertise
- Overstock management
- Active listening
- Placement optimization
- Staff training
- Excellent communication
- Hand and power tool operation
- Written communication
Accomplishments
Became a recognized product expert ,Reduce inventory shrinkage by 2% through improved inventory control,consistently inspect and audited product to ensure they met quality standards, Successfully complex order fullfillment issues,proactively identified and addressed potential problems in the selection process , preventing delays and errors.
Timeline
Merchandiser Selector
Harris Teeter Distribution Center
10.2020 - Current
Assistant Deli Manager
Harris Teeter
08.2017 - 10.2020
Front End/ Customer Service Lead
Harris Teeter
04.2008 - 08.2017
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