Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Romanda Gray-Amons

Jacksonville

Summary

Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.

Overview

9
9
years of professional experience

Work History

Cleaning Service

Self Employment Tax Experts
Jacksonville
09.2021 - Current
  • Cleaned residential properties using efficient techniques and equipment.
  • Followed established safety protocols to ensure a clean and safe environment.
  • Communicated effectively with clients to understand specific cleaning preferences.
  • Developed customized cleaning plans tailored to individual client needs.
  • Managed time effectively to complete tasks within scheduled visits.
  • Maintained high standards of cleanliness and organization in all assigned areas.
  • Cleaned homes following specific and detailed protocols and requests.
  • Organized, cleaned and sanitized kitchens, bedrooms, living rooms and bathrooms to tidy and eliminate daily germs.
  • Cleaned bathrooms including toilets, showers and bathtubs, sinks and countertops.
  • Swept, mopped, vacuumed and polished floors of all types.
  • Cleansed kitchen appliances such as microwaves, stoves, dishwashers.
  • Sanitized doorknobs, light switches and other frequently touched surfaces.
  • Washed windows inside and outside as needed.
  • Emptied wastebaskets and replaced liners.
  • Dusted furniture, windowsills and other surfaces to remove dirt and cobwebs.
  • Scrubbed walls with appropriate cleaning solutions to remove marks or stains.
  • Used proper chemicals and cleaning materials to optimal dilution and cleaned specific surfaces followed client requests.
  • Provided additional services upon request by customers such as laundry washing, folding, ironing or pet care.
  • Transported trash bags to designated outdoor receptacles for disposal.
  • Laundered sheets and other bedding made beds and fluffed pillows.
  • Exercised extreme caution when cleaning historic homes with original wood and sensitive surface materials.
  • Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Interacted pleasantly with clients and guests when performing daily duties.
  • Communicated with customers about requests for additional supplies or cleaning services.

Call Center Representative

Concentrix
Jacksonville
11.2023 - 02.2025
  • Assisted customers with inquiries regarding products and services.
  • Resolved customer complaints through effective communication and problem-solving.
  • Documented customer interactions in CRM system for accurate record-keeping.
  • Collaborated with team members to enhance overall customer experience.
  • Trained new staff on company policies and call handling procedures.
  • Managed high-volume calls while maintaining quality service standards.
  • Provided feedback to management on process improvements and customer needs.
  • Adapted to changing situations and priorities in a fast-paced environment.
  • Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
  • Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service-related issues.
  • Updated customer accounts, addresses and contact information within call management databases.
  • Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
  • Resolved customer complaints in a timely manner to ensure customer satisfaction.
  • Navigated through computer systems to review information and respond appropriately to callers.
  • Maintained strong call control and quickly worked through scripts to address problems.
  • Engaged actively with callers, confirming or clarifying information and diffusing anger.
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
  • Offered resolutions to de-escalate calls and solve customer issues.
  • Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
  • Managed customer expectations by clarifying needs, identifying options, and recommending products and services.
  • Utilized knowledge base to answer inquiries from customers quickly and effectively.
  • Followed standard processes and procedures for proper escalation of unresolved issues to appropriate internal teams.
  • Attended regular training sessions on updates and changes within the industry or organization.
  • Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
  • Processed orders, forms, applications, and requests accurately and efficiently.
  • Developed effective working relationships with team members across multiple departments.
  • Maintained records of customer interactions, transactions, comments and complaints.
  • Recommended improvements in products, service and billing methods to management to prevent future problems.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.

Food Prep & Cashier

Valley Food Services
Jackson
10.2019 - 07.2021
  • Prepared ingredients by washing, chopping, and measuring for daily menus.
  • Operated kitchen equipment including slicers, mixers, and ovens safely and efficiently.
  • Followed food safety standards to maintain cleanliness and prevent contamination.
  • Assisted chefs in assembling dishes according to recipe specifications.
  • Organized storage areas to ensure proper inventory management of supplies.
  • Collaborated with team members to streamline food preparation processes.
  • Maintained workstations by cleaning and sanitizing between tasks regularly.
  • Monitored food quality during preparation to ensure freshness and flavor consistency.
  • Adhered to health codes while preparing food items in accordance with safety guidelines.
  • Maintained a clean kitchen environment by sweeping floors, washing dishes, utensils, and equipment.
  • Stocked shelves with necessary ingredients for daily operations.
  • Ensured that all foods were stored properly and safely, at the right temperature.
  • Discarded outdated or spoiled food items from storage areas regularly.
  • Set up serving stations with appropriate condiments prior to meal service times.
  • Monitored food supplies and inventory levels and communicated needs to supervisors.
  • Supported kitchen quality initiatives by following nutrition, safety and sanitation guidelines.
  • Cleaned kitchen equipment after each use and followed sanitation procedures.
  • Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
  • Helped train and develop new talent.
  • Organized and labeled stock of ingredients to maintain needed inventory levels.
  • Operated grills and steamers to prepare vegetables, potatoes, rice and meats.
  • Sanitized workstation at end of shift to minimize risk of salmonella and other food-borne illnesses.
  • Communicated effectively with wait staff regarding patron food allergies and dietary restrictions.
  • Served customers promptly in an efficient manner following protocols.

Office Attendance Clerk

Jackson Public School District
Jackson
03.2016 - 12.2018
  • Managed daily attendance records for students across multiple grades.
  • Processed absence notifications and communicated with parents regarding attendance issues.
  • Coordinated with teachers to ensure accurate tracking of student attendance.
  • Maintained student attendance databases using school administration software.
  • Assisted in preparing reports on attendance trends for school administration meetings.
  • Implemented strategies to improve reporting accuracy and compliance with regulations.
  • Collaborated with counselors to address student attendance concerns and interventions.
  • Welcomed visitors to main office and asked questions in effort to determine how to best serve needs.
  • Placed calls to parents to determine reasons for students' absences, meticulously noting details.
  • Conducted random audits of attendance records to ensure compliance with company policies and procedures.
  • Maintained accurate attendance records for payroll purposes.
  • Prepared reports on absenteeism trends for management review and action planning purposes.
  • Assisted with the development and implementation of strategies aimed at reducing excessive absences due to illness or other causes.
  • Managed confidential files containing sensitive information related to employee attendance records.
  • Responded to inquiries from supervisors regarding employee absenteeism or tardiness issues.
  • Processed documentation related to leaves of absence and other absences from work.
  • Ensured that all relevant information was accurately documented in the HR database system.
  • Assisted organizational efforts by filing, entering data and answering phones.
  • Purged inactive files and destroyed obsolete files following procedures.
  • Proofread documents carefully to check accuracy and completeness of all paperwork.
  • Maintained positive working relationship with fellow staff and management.
  • Ordered and restocked supplies in line with budget limits and office needs.
  • Located and retrieved files, assisting public with general information.
  • Answered questions and fulfilled requests with friendly and knowledgeable service.
  • Supported development and implementation of clear and successful policies, budgets, and procedures for smooth and efficient operations.

Education

Bachelor of Arts - Social Work

Jackson State University
Jackson, MS
12-2015

Associate of Arts - Social Work

Hinds Community College
Raymond, MS
05-2013

Skills

  • Verbal Communication
  • Technical Proficiency
  • Problem- Solving
  • Detailed- Note Taking
  • Effective listening
  • Knowledge Retention
  • Speed and Efficiency
  • Client Retention
  • Conflict Resolution

Accomplishments

  • National Honor Society for Hinds Community College 2012-2013
  • National Honor Society for Jackson State University 2013-2014
  • Induction of Epsilon Pau Ti Honors Society
  • Champion of 1 for Customer Service with Convergys

Timeline

Call Center Representative

Concentrix
11.2023 - 02.2025

Cleaning Service

Self Employment Tax Experts
09.2021 - Current

Food Prep & Cashier

Valley Food Services
10.2019 - 07.2021

Office Attendance Clerk

Jackson Public School District
03.2016 - 12.2018

Bachelor of Arts - Social Work

Jackson State University

Associate of Arts - Social Work

Hinds Community College

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