Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Romane Daley

Killeen

Summary

Dynamic Section Leader with a proven track record at the US Army, excelling in team management and staff development. Recognized for enhancing team performance through motivational leadership and effective problem-solving. Adept at fostering collaboration and resolving conflicts, ensuring organizational success while maintaining high standards in operational efficiency.

Overview

12
12
years of professional experience

Work History

Section Leader

US Army
09.2024 - Current
  • Mentored junior staff members, contributing to their professional growth while enhancing team performance overall.
  • Delegated tasks appropriately to ensure optimal utilization of team member skills and capabilities.
  • Adapted quickly to changing circumstances or unforeseen obstacles encountered during project execution, demonstrating resilience under pressure while continuing forward momentum towards achieving desired outcomes.
  • Collaborated with management to develop strategic plans that aligned with company objectives.
  • Improved overall team performance with regular coaching, feedback, and mentoring sessions.
  • Addressed conflicts within the team professionally, seeking resolutions that supported both individual needs and overall organizational success.

Section Leader

US Army
09.2023 - 09.2024
  • Conducted thorough evaluations of team members'' performances, providing constructive feedback for improvement.
  • Supervised, encouraged and evaluated cross-functional teams by coaching and empowering team members to meet production goals.
  • Oversaw projects, equipment and manpower needs to properly allocate resources and training.

Aircraft Maintainer

US Army
01.2020 - 09.2023
  • Reduced downtime for aircraft repairs by efficiently diagnosing and resolving mechanical issues.
  • Maintained clean working environments that met or exceeded federal guidelines while performing tasks like fueling, oil changes, tire rotations, or other routine services.
  • Collaborated with manufacturers to obtain necessary parts and materials for timely repairs, minimizing potential delays in aircraft availability.
  • Adhered to strict safety regulations when handling hazardous materials or using specialized equipment, ensuring the well-being of both personnel and aircraft.

Customer Service Representative

Charter Communications, Spectrum
09.2018 - 01.2020
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Accounting Supervisor

Conduent Business Services
11.2016 - 08.2018
  • Maintained cash flow by monitoring bank balances and cash requirements.
  • Disciplined and motivated accounting team to maximize performance.
  • Created and initiated accounting procedures to increase organization.
  • Facilitated cross-functional communication between departments to ensure seamless integration of accounting processes.
  • Resolved complex accounting discrepancies through thorough investigation, analysis, and collaboration with relevant parties.

Credit Control Officer

Insurance Company Of The West Indies, Jamaica
09.2013 - 10.2016
  • Contacted customers to collect outstanding payments via one-time or negotiated installment methods.
  • Processed payments and applied to customer balances.
  • Researched accounts and completed due diligence to resolve collection problems.
  • Followed prescribed scripts and maintained friendly but firm attitude with full knowledge of contractual requirements and legal remedies.

Education

MBA - Project Management

American Military University
Charles Town, WV
01-2026

BBA - Finance And Banking, Marketing Minor

University Of Technology Jamaica
Kingston, Jamaica
09-2012

Skills

  • Customer relations
  • Team management
  • Motivational leadership
  • Staff development
  • Teamwork
  • Team leadership
  • Active listening
  • Teamwork and collaboration
  • Problem-solving

Interests

  • Outdoor Recreation
  • Volunteering
  • Camping
  • Backpacking and Hiking

Timeline

Section Leader

US Army
09.2024 - Current

Section Leader

US Army
09.2023 - 09.2024

Aircraft Maintainer

US Army
01.2020 - 09.2023

Customer Service Representative

Charter Communications, Spectrum
09.2018 - 01.2020

Accounting Supervisor

Conduent Business Services
11.2016 - 08.2018

Credit Control Officer

Insurance Company Of The West Indies, Jamaica
09.2013 - 10.2016

MBA - Project Management

American Military University

BBA - Finance And Banking, Marketing Minor

University Of Technology Jamaica

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