Summary
Overview
Work History
Education
Skills
Timeline
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Romaneice Wilder

Dallas,TX

Summary

Professional HR Assistant with strong knowledge of office administration and common human resources operations. In-depth understanding of customer service, data entry and file management. Highly skilled in reviewing policies and suggesting actionable improvements aligned with industry best practices.

Overview

7
7
years of professional experience

Work History

Human Resources Assistant

Titan Orthopedics
06.2023 - Current
  • Improved employee satisfaction by developing and implementing new HR policies and procedures.
  • Streamlined the recruitment process for efficiency, reducing time-to-fill job vacancies.
  • Enhanced onboarding experience for new hires by creating comprehensive orientation materials and training programs.
  • Developed strong relationships with employees through consistent communication and support, leading to increased retention rates.

Account Services Representative

Titan Orthopedics
09.2016 - Current
  • Boosted client satisfaction by effectively addressing and resolving account issues in a timely manner.
  • Managed client accounts, ensuring accurate billing and prompt payment collection.
  • Streamlined account management processes, improving efficiency and reducing errors.
  • Assisted in training new Account Services Representatives, sharing best practices and helping them acclimate to their roles quickly.
  • Conducted periodic reviews of client accounts, identifying areas for improvement or potential concerns before they escalated into larger issues.

Education

Masters in human resource management -

Strayer University-District of Columbia
Dallas, TX
06.2023

Bachelor's -

Jackson State University
Jackson, MS
05.2015

Skills

  • Creative Problem Solving
  • Benefits Administration
  • POS Systems and Ordering Platforms
  • Issue and Complaint Resolution
  • Customer Account Management
  • Client Retention Strategies
  • Regulatory Compliance
  • Training Facilitation

Timeline

Human Resources Assistant

Titan Orthopedics
06.2023 - Current

Account Services Representative

Titan Orthopedics
09.2016 - Current

Masters in human resource management -

Strayer University-District of Columbia

Bachelor's -

Jackson State University

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Romaneice Wilder