Dependable healthcare professional serving diverse needs of patients through active communication and responsive engagement with healthcare services and policymakers. Skilled at analyzing case files and databases to speed up inquiry response times and guide information through appropriate personnel channels. Maintains highest standards of ethics, professionalism and regulatory compliance to ease common stressors and de-escalate potential conflicts.
Hi, I’m
Romanita Peete
Florissant,MO
Summary
Overview
10
years of professional experience
Work History
United Healthcare / OptumSt Louis, MO
Senior Care Navigator
12.2021 - Current
Job overview
- Maintain metrics by reaching 27-35 calls out to members daily.
- Educated member on gaps in care and assisted with scheduling provider appointments.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Identified gaps in care and assisted in closure of gaps.
- Assisted members with social determinants of health and linked to appropriate community resources.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
- Recommended service improvements to minimize recurring patient issues and complaints.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork
United Healthcare/Optum House CallsSt Louis, MO
Scheduling Coordinator
11.2020 - 12.2021
Job overview
- Accurately scheduled 20-30 appointments with members daily for house call visits with doctors and clinicians.
- Expediently resolves any scheduling issues or concerns that members experience via inbound calls.
- Notify members on special Vivify tablet projects,
- Provides support to teammates by answering questions and addressing concerns.
- Trainer in Trailblazing training class.
- Handle external client calls for United Healthcare at Home and Blue Cross Blue Shield of North Carolina.
- Mentored new hires, resulting in more robust staff development and increased productivity.
Barnes Jewish HospitalSt. Louis, MO
Senior Patient Placement Assistant
09.2015 - 11.2020
Job overview
- Handle all inpatient bed requests for Barnes Jewish Hospital and Siteman Cancer Center
- Interact extensively with medical staff, medical school faculty, emergency room physician, and nursing staff from other hospitals and physicians' offices.
- Communicate bed availability status with appropriate parties
- Conducted peer interviews on new candidates and trained all new employees
- Improved office efficiency by effectively managing internal communications and correspondence.
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Handled 200 calls per day to address patient inquiries and concerns
Education
Southern New Hampshire UniversityManchester, NH
Associate of Arts from Healthcare Management
08.2022
University Overview
Skills
- Effective Communication skills
- Interpersonal skills
- Problem-solving skills
- Time Management skills
- Critical thinking
- Leadership skills
Timeline
Senior Care Navigator
United Healthcare / Optum
12.2021 - Current
Scheduling Coordinator
United Healthcare/Optum House Calls
11.2020 - 12.2021
Senior Patient Placement Assistant
Barnes Jewish Hospital
09.2015 - 11.2020
Southern New Hampshire University
Associate of Arts from Healthcare Management
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