Romarcio Menger

* Schedule appointments fo customers getting collision estimates and drop off for repairs.

* Providing great communication skills and empathetic nature to help customers through the process.

* Following up with the customers on the status of their vehicle based on how the customer wants to be informed and answering questions as needed.

* Initial walk around, take all pictures require for preliminary assessment of a vehicle damage before repairs begins.

* Contact insurance companies for request supplements .

* work with insurance adjusters to explain the damage and estimate costs.

* Write estimates documenting claims related information and making decisions consistent with standards and local laws.

* Order,receives, processes and monitors parts throughout the repair process.

* Manage and complete all parts ordering, quickly and accurately based on initial estimates and supplements.

* Work closely with General Manager,Estimates Advisors and Body Technician servin as the single point of contact for parts related issues within. The shop.

* Receive and check in parts: receive and mirror match delivered parts ordered and ensure all parts are placed and accounted for on the parts cart.

*Inspect delivered parts for quality: Inspect parts for damage upon delivery.

*Return incorrect part immediately to the vendor.

*Coordinate parts invoices. Ensure parts invoicing once's are posted daily in CCC One platform, making corrections as necessary.

*Support Body Technicians with parts knowledge : Supply reference materials to Technician to ensure the parts usage as needed.

• Maintained a clean and organized workspace, ensuring optimal workflow and safety standards.
• Operated buffers, steamers, hoses, vacuums and other equipment to meet service expectations.
• Applied wax to vehicle exteriors and buffed to brilliant shine.
• Exceeded client expectations by paying close attention to detail and promptly addressing any concerns or issues, resulting in a strong reputation for excellence within the community.
• Conducted thorough inspections of vehicles before and after detailing to ensure complete customer satisfaction.
• Shined vehicle windows and windshields to remove water spots.
• Vacuumed interiors of vehicles to remove dirt and debris.
• Used cleaning, protective, and restorative agents to maintain and enhance appearance of vehicles.
• Contributed to a positive workplace atmosphere by demonstrating strong teamwork skills and a commitment to excellence in service delivery.
• Performed high-quality paint correction tasks to remove scratches and swirl marks, resulting in improved vehicle appearance.
• Managed inventory of cleaning supplies and equipment, ensuring availability for efficient completion of tasks at hand.
• Assisted in training new hires on company policies and procedures as well as specific techniques required for their role as an Auto Detailer.
• Washed, waxed, and buffed vehicle bodies for professional shine.
• Checked quality of work by thoroughly inspecting interior and exterior for additional cleaning requirements.
• Mixed cleaning solutions, abrasive compositions and other compounds to clean interior and exterior of vehicle.
• Used specialized cleaning products to remove stains from interior and exterior surfaces.