Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Romarie Perez

Brooksville,FL

Summary

Dynamic administrative professional with extensive experience at Hillsborough County School District, excelling in office administration and cross-functional communication. Proven track record in enhancing operational efficiency, including a 90% reduction in payment errors as an Invoicing Specialist. Skilled in digital file management and adept at fostering collaborative environments.

Overview

34
34
years of professional experience

Work History

Secretary 4

Hillsborough County School District
12.2021 - Current
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Maintained electronic filing systems and categorized documents.
  • Maintained daily report documents, memos and invoices.
  • Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Entered data into system and updated customer contacts with information to keep records current.
  • Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
  • Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
  • Transcribed and organized information to assist in preparing speeches and presentations.
  • Managed filing system, entered data and completed other clerical tasks.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
  • Established administrative work procedures to track staff's daily tasks.
  • Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
  • Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.

Invoicing Specialist

Health Laboratories Services
04.1991 - 01.2003
  • Prepared and mailed invoices to customers, processed payments, and documented account updates.
  • Executed billing tasks and recorded information in company databases.
  • Managed invoicing and payment processing operations.
  • Monitored outstanding invoices and performed collections duties.
  • Handled account payments and provided information regarding outstanding balances.
  • Interacted with customers to resolve billing disputes and respond to inquiries.
  • Maintained detailed records of customer payments and billing adjustments.
  • Verified accuracy of billing data and corrected discrepancies.
  • Entered and maintained billing information in company internal databases for accessibility.
  • Generated monthly billing and posting reports for management review.
  • Reconciled accounts receivable to general ledger.
  • Responded to customer concerns and questions on daily basis.
  • Collaborated with customers to resolve disputes.
  • Audited and corrected billing and posting documents for accuracy.
  • Maintained accurate records of customer payments.
  • Utilized various software programs to process customer payments.
  • Verified accuracy of accounts payable payments, resulting in 90% reduction in payment errors and check reissues.

Education

No Degree - Psychology

Umuc
Maryland Heights, MO

Skills

  • Office correspondence
  • Phone reception
  • Requisition processing
  • Letter writing
  • Calendar management
  • Digital file management
  • Keyboarding skills
  • Complex Problem-solving
  • Administering payroll
  • Office staff leadership
  • Executive support
  • Office administration
  • Payroll administration
  • Information archiving
  • Verbal and written communication
  • Cross-functional communication
  • Inter-office communications
  • Meeting support
  • Database maintenance
  • Contract administration
  • Reception functions
  • Database administration
  • Appointment coordination
  • Phone etiquette
  • Accounts payable
  • HIPAA guideline compliance
  • Prioritization and time management
  • Mail distribution
  • Filing experience
  • Task prioritization
  • Schedule management
  • Spreadsheet management
  • Confidentiality
  • Appointment scheduling
  • Minute taking
  • Payroll processing
  • Record preparation
  • Preparing contracts
  • Multi-line phone systems
  • Office supply inventory
  • Accounts receivable and payable
  • Customer service
  • Payment posting
  • Report writing
  • Meeting coordination
  • Document preparation

Languages

Spanish
Native or Bilingual

Timeline

Secretary 4

Hillsborough County School District
12.2021 - Current

Invoicing Specialist

Health Laboratories Services
04.1991 - 01.2003

No Degree - Psychology

Umuc

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Romarie Perez